{"id":"W3084675458","doi":"","title":"Channel Expansion for ServiceBC Contact Center at MAXIMUS Canada","year":2020,"lang":"en","type":"article","venue":"UVic’s Research and Learning Repository (University of Victoria)","topic":"Network Traffic and Congestion Control","field":"Computer Science","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Channel (broadcasting); Telecommunications; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001298193,0.0009650637,0.000538903,0.001817678,0.003592908,0.003752505,0.00180184,0.00136656,0.2790731],"category_scores_gemma":[0.002890467,0.0006831894,0.0005945873,0.001758853,0.0007226818,0.002453036,0.002931262,0.001753754,0.08897141],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007324744,"about_ca_system_score_gemma":0.01874076,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.3756539,"about_ca_topic_score_gemma":0.4236529,"domain_scores_codex":[0.9976867,0.000142529,0.00005638515,0.0003471401,0.001139156,0.0006280876],"domain_scores_gemma":[0.9939162,0.0002577048,0.00008888443,0.0004917785,0.003999148,0.001246213],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0009509548,0.0003925731,0.00674044,0.0002177892,0.00001527875,0.0006823189,0.001447815,0.001217054,0.01954296,0.01663242,0.6795938,0.2725666],"study_design_scores_gemma":[0.0000853606,0.0001066284,0.00378481,0.00008962494,0.00002131272,0.0002540152,0.000673633,0.003665577,0.005659935,0.0007164637,0.9848531,0.00008933148],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.06219858,0.0008310647,0.05641519,0.005450105,0.002287373,0.002380163,0.01126789,0.05826415,0.8009055],"genre_scores_gemma":[0.1207085,0.0006288252,0.04117066,0.001666094,0.0002343655,0.0008856477,0.008742776,0.005526967,0.8204362],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.6243461,"threshold_uncertainty_score":0.9335926,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02355040791402935,"score_gpt":0.2272675879796774,"score_spread":0.2037171800656481,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}