{"id":"W3085433415","doi":"10.5539/jel.v9n5p151","title":"Saudi University Students’ Perceptions of Service Quality in Higher Education","year":2020,"lang":"en","type":"article","venue":"Journal of Education and Learning","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":6,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Psychology; Empathy; Higher education; SERVQUAL; Context (archaeology); Distance education; Service quality; Medical education; Quality (philosophy); Service (business); Social psychology; Applied psychology; Pedagogy; Marketing; Medicine","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0004982442,0.00005679682,0.000139684,0.0001741889,0.0000816423,0.00005045968,0.0001288781,0.0000354685,0.0005838348],"category_scores_gemma":[0.00007948536,0.00005871182,0.00003655015,0.0004917286,0.00001316269,0.0006127831,0.00004284384,0.0002616207,0.00001701163],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003050104,"about_ca_system_score_gemma":0.0001308427,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.000800752,"about_ca_topic_score_gemma":0.00008879365,"domain_scores_codex":[0.9993528,0.00007258428,0.0002692106,0.00007841999,0.0001648271,0.00006219736],"domain_scores_gemma":[0.9991261,0.00003837996,0.0004437023,0.00004461637,0.0003235973,0.00002356928],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00007544106,0.0004766513,0.9800037,0.0004598837,0.00001673636,3.83549e-7,0.004446072,0.00020297,0.0004862621,0.004261925,0.001069317,0.008500698],"study_design_scores_gemma":[0.0002834367,0.0000113406,0.8868227,0.00007918807,0.00002830173,8.612622e-7,0.03999973,0.00004419951,0.000001114244,0.00009173094,0.07257643,0.00006099209],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9786999,0.0001057669,0.0000181373,0.01758854,0.0002793763,0.0000429714,1.834213e-7,0.000006535938,0.003258554],"genre_scores_gemma":[0.9938934,0.00002097521,0.0001101694,0.004711178,0.0005596637,2.446437e-7,0.00000483388,0.000004405779,0.000695139],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.09318098,"threshold_uncertainty_score":0.6392581,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05173371404678359,"score_gpt":0.3204278635055622,"score_spread":0.2686941494587786,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}