{"id":"W3107017571","doi":"10.5267/j.msl.2020.11.013","title":"Antecedents of Word-of-mouth towards professional B2B service","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Word of mouth; Reputation; Context (archaeology); Empirical research; Mediation; Service (business); Quality (philosophy); Service quality; Interpersonal communication; Business; Interpersonal influence; Marketing; Psychology; Social psychology; Sociology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001276639,0.0001578707,0.0002193329,0.0009497661,0.0009329244,0.001713927,0.0002514942,0.0007981806,0.007694038],"category_scores_gemma":[0.0095922,0.0001945976,0.0002527452,0.0005817131,0.00131166,0.0007667314,0.001047082,0.00127327,0.0003392027],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001076049,"about_ca_system_score_gemma":0.001339867,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005968199,"about_ca_topic_score_gemma":0.006464384,"domain_scores_codex":[0.9987417,0.0004606629,0.000120237,0.0001217171,0.0003100864,0.0002457205],"domain_scores_gemma":[0.9802952,0.00801821,0.007670449,0.0003921562,0.0009604017,0.002663543],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002163547,0.001022114,0.9539525,0.0001666884,0.00005015095,0.000884067,0.02172671,0.0001647741,0.002457124,0.003213994,0.0006432945,0.01550234],"study_design_scores_gemma":[0.0000103604,0.0001591282,0.9661439,0.00007453302,0.00002886914,0.0003057081,0.02987114,0.0005659549,0.0003659799,0.0008234537,0.001631358,0.00001974243],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9959116,0.00009685781,0.0001398011,0.0003316531,0.000009915704,0.00002069438,0.0000284224,0.000002571515,0.003458516],"genre_scores_gemma":[0.9994456,0.00006044515,0.0001334024,0.00005319335,0.000006010717,0.000007120063,0.00001833005,0.000001523015,0.0002743294],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007694038,"threshold_uncertainty_score":0.02573913,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03612316446553203,"score_gpt":0.2706490337714784,"score_spread":0.2345258693059463,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}