{"id":"W3108015281","doi":"10.1080/19186444.2020.1846670","title":"Emotional labor and its association with emotional exhaustion through cultural intelligence","year":2020,"lang":"en","type":"article","venue":"Transnational Corporation Review","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":21,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université Laval","funders":"","keywords":"Emotional labor; Emotional intelligence; Emotional exhaustion; Psychology; Association (psychology); Social psychology; Labour economics; Economics; Burnout; Clinical psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001523577,0.0007172902,0.0009607194,0.002487438,0.0004135926,0.001670014,0.0006099537,0.0008883198,0.002134866],"category_scores_gemma":[0.004696052,0.0002947072,0.001434601,0.004396559,0.001051282,0.001197812,0.00107247,0.001786349,0.000203772],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0007885657,"about_ca_system_score_gemma":0.002658527,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01338399,"about_ca_topic_score_gemma":0.02035302,"domain_scores_codex":[0.9994803,0.0001680532,0.0001030102,0.00009134567,0.0001012422,0.000055957],"domain_scores_gemma":[0.9964744,0.002255788,0.0006376294,0.00006349525,0.0004413621,0.000127123],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0003480117,0.000275404,0.1165732,0.0374269,0.005186616,0.000475379,0.001639187,0.0006477515,0.0002974847,0.0098291,0.01414589,0.8131552],"study_design_scores_gemma":[0.0000690372,0.0008075108,0.6132081,0.1065986,0.01587122,0.00247296,0.007950181,0.0009401912,0.0005565428,0.007208118,0.2441109,0.0002067134],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"review","genre_gemma":"empirical","genre_scores_codex":[0.004950622,0.9928463,0.0000885932,0.0009372503,0.0003247724,0.000004414011,0.00003121741,0.000001314448,0.0008155691],"genre_scores_gemma":[0.02825985,0.9704363,0.0001814504,0.0003356786,0.0004243128,0.00001115549,0.00005357714,0.00000138333,0.0002962291],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01338399,"threshold_uncertainty_score":0.02661216,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.09311870042175624,"score_gpt":0.3636588283294557,"score_spread":0.2705401279076995,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}