{"id":"W3108015281","doi":"10.1080/19186444.2020.1846670","title":"Emotional labor and its association with emotional exhaustion through cultural intelligence","year":2020,"lang":"en","type":"article","venue":"Transnational Corporation Review","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":21,"is_retracted":false,"has_abstract":false,"ca_institutions":"Université Laval","funders":"","keywords":"Emotional labor; Emotional intelligence; Emotional exhaustion; Psychology; Association (psychology); Social psychology; Labour economics; Economics; Burnout; Clinical psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0007491697,0.0001778485,0.0002365954,0.00003697677,0.0006593289,0.00008040972,0.0001661597,0.0001307776,0.001617508],"category_scores_gemma":[0.0006187025,0.0001555836,0.00006552233,0.0008405522,0.0001096582,0.001287018,0.0000153358,0.0002661917,0.00009749086],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002177863,"about_ca_system_score_gemma":0.0004622432,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00001487157,"about_ca_topic_score_gemma":0.0001024303,"domain_scores_codex":[0.9971671,0.0004121609,0.000463931,0.0003641382,0.001378899,0.0002137711],"domain_scores_gemma":[0.9975939,0.0002655041,0.000356989,0.00006457373,0.001547271,0.0001717836],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00001679146,0.00004348994,0.001675929,0.0002690596,0.00002872001,0.000001344306,0.001117834,0.0001061202,0.0000709606,0.9941764,0.002090086,0.0004032205],"study_design_scores_gemma":[0.002766063,0.0007692718,0.1254963,0.005893953,0.0008918081,0.0000462314,0.00433989,0.003858425,0.0007266505,0.2192633,0.633033,0.002915095],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"commentary","genre_gemma":"empirical","genre_scores_codex":[0.02807939,0.01024122,0.01774821,0.9288455,0.0005068613,0.002357841,0.0005699153,0.0003638488,0.01128726],"genre_scores_gemma":[0.9625533,0.0135429,0.006328378,0.01440168,0.0005294498,0.0001133637,0.001022663,0.00002395074,0.001484309],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9344739,"threshold_uncertainty_score":0.9992952,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.09311870042175624,"score_gpt":0.3636588283294557,"score_spread":0.2705401279076995,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}