{"id":"W3109694795","doi":"10.5267/j.msl.2020.11.014","title":"Determinants of pet owner's loyalty using modified SERVQUAL","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Service quality; Respondent; Business; Marketing; Empathy; Loyalty; Customer satisfaction; Quality (philosophy); Service (business); Loyalty business model; Psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001537083,0.000167363,0.0002693369,0.00117213,0.0003538843,0.001109749,0.0002270014,0.0002727976,0.002395591],"category_scores_gemma":[0.004342766,0.0001164947,0.0004209515,0.001642068,0.0002235792,0.000772525,0.0006213411,0.0005685209,0.0002787962],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003803159,"about_ca_system_score_gemma":0.0004449362,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005807979,"about_ca_topic_score_gemma":0.007534518,"domain_scores_codex":[0.9984978,0.0005165363,0.0002008456,0.00007131335,0.0004735047,0.000239981],"domain_scores_gemma":[0.9974021,0.0008386012,0.0008154675,0.00008596257,0.0006137298,0.0002441872],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0000630558,0.0002894253,0.9721587,0.00005268524,0.00003446028,0.00009302172,0.0007910236,0.0005100163,0.0002042215,0.0003059918,0.0003608251,0.02513645],"study_design_scores_gemma":[0.000005033449,0.0004549281,0.9904016,0.00006579644,0.00003270161,0.0002563038,0.003313731,0.004072264,0.0003004209,0.0001838367,0.0008965327,0.0000169],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9964427,0.00007379342,0.0004928585,0.0001063195,0.000003443487,0.00006853147,0.0002848388,0.000006216301,0.002521212],"genre_scores_gemma":[0.9989324,0.00005239871,0.0004395721,0.00002041209,0.000001872166,0.00002867365,0.0002090987,0.000001299901,0.0003142778],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005807979,"threshold_uncertainty_score":0.01154834,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04896960795651118,"score_gpt":0.2726817944241768,"score_spread":0.2237121864676657,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}