{"id":"W3109852652","doi":"10.5267/j.msl.2020.11.029","title":"Customer satisfaction and trust interaction model","year":2020,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Consumer Behavior and Marketing Influence","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Structural equation modeling; Business; Marketing; Variables; Equity (law); Customer equity; Sample (material); Advertising; Psychology; Customer retention; Service quality; Statistics; Mathematics; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0011057,0.0008415779,0.0006437055,0.001282272,0.0006644948,0.002363218,0.0009687584,0.001052374,0.01408546],"category_scores_gemma":[0.004907608,0.0004200776,0.001032988,0.001699867,0.0005502859,0.002044266,0.001038989,0.001379517,0.00191069],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001668403,"about_ca_system_score_gemma":0.001377408,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007549492,"about_ca_topic_score_gemma":0.004801082,"domain_scores_codex":[0.9978127,0.0009442762,0.0001103875,0.0003023054,0.0003985001,0.0004317896],"domain_scores_gemma":[0.9958223,0.0020648,0.000670118,0.00020045,0.0009465395,0.0002957693],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.001605647,0.002295037,0.6423543,0.0006635792,0.00143814,0.002441422,0.00442766,0.1036032,0.002627764,0.1313208,0.0140141,0.09320832],"study_design_scores_gemma":[0.0002497628,0.002035085,0.2147866,0.00027247,0.001074958,0.00216324,0.003371072,0.7095034,0.0009529257,0.05016012,0.01522964,0.0002007172],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8722535,0.0009552437,0.06826159,0.002735617,0.0001673924,0.0004766194,0.00223286,0.0004501703,0.05246704],"genre_scores_gemma":[0.9925044,0.0001595013,0.001411179,0.00005186914,0.00002408248,0.0001439347,0.0003924485,0.000009935197,0.005302665],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01408546,"threshold_uncertainty_score":0.04712057,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02277286868892631,"score_gpt":0.2416974480930534,"score_spread":0.2189245794041271,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}