{"id":"W3111522454","doi":"","title":"The Service Quality and its Impact on Customer Satisfaction in Select Commercial Banks","year":2020,"lang":"en","type":"article","venue":"The Journal of Internet Banking and Commerce","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"SERVQUAL; Customer satisfaction; Service quality; Business; Profitability index; Marketing; Quality (philosophy); Loyalty business model; Reliability (semiconductor); Sample (material); Service (business); Competitive advantage; Empathy; Computer science; Psychology; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000564421,0.00009814282,0.000202319,0.0005346399,0.0005567837,0.001041131,0.0001097956,0.0002890608,0.004832546],"category_scores_gemma":[0.002615344,0.00007997108,0.0002286315,0.001120235,0.0003886768,0.0003116484,0.000413976,0.0005200038,0.0004509825],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006882945,"about_ca_system_score_gemma":0.000540745,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006506109,"about_ca_topic_score_gemma":0.007068914,"domain_scores_codex":[0.9991554,0.0003139321,0.00006423271,0.00004398381,0.0002153387,0.000207141],"domain_scores_gemma":[0.9970085,0.0009455112,0.000739106,0.00005823484,0.0006097354,0.0006389606],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.000429031,0.0004658,0.9755938,0.00004516917,0.00004061647,0.0002700887,0.003363775,0.0002608681,0.0006766591,0.0003873805,0.0009452275,0.01752163],"study_design_scores_gemma":[0.000007930753,0.0004168488,0.9907258,0.00001690834,0.00001928476,0.0002436907,0.006938961,0.0006168242,0.0002081763,0.0001115814,0.0006855206,0.000008615346],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9986909,0.00004714018,0.0000275919,0.0001019453,0.000001835696,0.000003429686,0.00004576981,0.000001427839,0.001080055],"genre_scores_gemma":[0.9996959,0.0000242468,0.00001263217,0.00002112657,0.00000158614,0.000002070327,0.00002678011,5.205445e-7,0.0002152634],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006506109,"threshold_uncertainty_score":0.01616645,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04883473947615703,"score_gpt":0.3105200994071368,"score_spread":0.2616853599309797,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}