{"id":"W3119721337","doi":"10.1016/j.annals.2020.103135","title":"When customers like preferential recovery (and when not)?","year":2021,"lang":"en","type":"article","venue":"Annals of Tourism Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":false,"ca_institutions":"University of Victoria","funders":"","keywords":"Service recovery; Tourism; Perception; Business; Service (business); Mediation; Similarity (geometry); Moderated mediation; Interpersonal communication; Marketing; Psychology; Social psychology; Service quality; Political science; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00498581,0.0001019436,0.0002850015,0.0004377692,0.001924808,0.005721682,0.0006263118,0.003040241,0.01317561],"category_scores_gemma":[0.02343764,0.0002029488,0.0002890718,0.0008722778,0.003540096,0.007189736,0.0009632719,0.003923099,0.001860772],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002061041,"about_ca_system_score_gemma":0.002804697,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009000864,"about_ca_topic_score_gemma":0.02325588,"domain_scores_codex":[0.9974174,0.0009652799,0.0000986651,0.0001690436,0.0004312561,0.0009182914],"domain_scores_gemma":[0.9907227,0.002491061,0.002163894,0.0005285837,0.002160247,0.001933657],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.001928335,0.0008002829,0.3283246,0.0003061884,0.0002189664,0.000942448,0.02607433,0.0005418035,0.001226144,0.07826948,0.1807185,0.380649],"study_design_scores_gemma":[0.0001722316,0.000369703,0.4726656,0.0006709919,0.0001774261,0.001838904,0.2940686,0.001928312,0.001573069,0.09118025,0.1350322,0.0003227154],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.674207,0.002174218,0.001495451,0.2202865,0.001035199,0.00004423142,0.0003639709,0.00006839143,0.100325],"genre_scores_gemma":[0.9898083,0.000430939,0.0002504404,0.00645806,0.0001422685,0.000008609165,0.00004526584,0.00002014581,0.002836038],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01317561,"threshold_uncertainty_score":0.0440768,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1751448391931155,"score_gpt":0.3717091053049116,"score_spread":0.1965642661117961,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}