{"id":"W3122416663","doi":"","title":"Mapping the Terrain of Public Service Quality Improvement: Twenty-Five Years of Trends and Practices in the United States","year":2009,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Public Policy and Administration Research","field":"Social Sciences","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"École Nationale d'Administration Publique","funders":"","keywords":"Quality (philosophy); Quality management; Quality policy; Business; Service quality; Total quality management; Public relations; Marketing; Public sector; Service (business); Process management; Public administration; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01317178,0.00005269409,0.00009722834,0.0002336401,0.0002464376,0.0001279285,0.0004685189,0.00003870178,0.00001785677],"category_scores_gemma":[0.0006768465,0.00003419293,0.00003240698,0.001256013,0.0001573362,0.0003220427,0.00002057782,0.000720767,2.997731e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001187828,"about_ca_system_score_gemma":0.001564357,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.01202991,"about_ca_topic_score_gemma":0.02901529,"domain_scores_codex":[0.9972945,0.001056883,0.0002846004,0.00008406015,0.0004723005,0.0008076641],"domain_scores_gemma":[0.9988388,0.0003901062,0.0004922897,0.0001051089,0.0001254587,0.00004827865],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"qualitative","study_design_scores_codex":[0.0000468724,0.0002598088,0.00337406,0.0000106074,0.00009256021,0.000001135955,0.09247991,0.000009229168,0.0007313385,0.6863199,0.000125945,0.2165486],"study_design_scores_gemma":[0.000892917,0.0005714113,0.1281679,0.000021446,0.00001311661,0.00001712544,0.6015065,0.0002180195,0.00004458123,0.2311844,0.03722468,0.0001378559],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8714159,0.0002022842,0.00003375758,0.1262554,0.00001176864,0.00007741283,0.000004554543,0.000003430879,0.001995494],"genre_scores_gemma":[0.9975936,0.001298627,0.000006397173,0.0007488515,0.00006439886,0.000002037772,0.000005482092,0.00000191153,0.0002786292],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5090266,"threshold_uncertainty_score":0.994549,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08686733410466649,"score_gpt":0.4210101684178068,"score_spread":0.3341428343131403,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}