{"id":"W3122497319","doi":"10.5539/ibr.v6n4p89","title":"Building Telecoms Service Quality for Brand Loyalty","year":2013,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Marketing; Context (archaeology); Competitor analysis; Service (business); Service quality; Loyalty; Quality (philosophy); Loyalty business model; Extant taxon; Service provider; Service guarantee; Brand loyalty; Service design; Advertising","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003776976,0.0003873559,0.0005228093,0.002343102,0.002162972,0.007933373,0.0007310441,0.001522466,0.007950245],"category_scores_gemma":[0.00841079,0.0003716186,0.000780418,0.002074714,0.003354752,0.005350171,0.004109972,0.002378626,0.0007901309],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004720242,"about_ca_system_score_gemma":0.006146702,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.008712068,"about_ca_topic_score_gemma":0.0131905,"domain_scores_codex":[0.9970819,0.001151463,0.0001115827,0.0002443956,0.0006609685,0.0007496371],"domain_scores_gemma":[0.9922685,0.002597858,0.00165839,0.0003965922,0.001705626,0.001373077],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0003375841,0.001576097,0.2249941,0.00121428,0.000313782,0.0005983386,0.01110638,0.004918339,0.004563723,0.3420601,0.006751671,0.4015656],"study_design_scores_gemma":[0.0001505117,0.002230671,0.6105245,0.003308659,0.0008408745,0.0009126927,0.04439956,0.03026147,0.006782757,0.2326981,0.06766909,0.0002211531],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.7329541,0.003407201,0.03289226,0.02265835,0.0002248984,0.0004041666,0.0001476621,0.0001860796,0.2071252],"genre_scores_gemma":[0.9924508,0.0004639492,0.005296271,0.0004245173,0.00003037091,0.00002705829,0.0000223525,0.00001142002,0.001273217],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.008712068,"threshold_uncertainty_score":0.03424788,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1188983261103825,"score_gpt":0.4039206237282779,"score_spread":0.2850222976178954,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}