{"id":"W3123488478","doi":"10.2308/accr.2009.84.6.1781","title":"Who Really Matters? Revenue Implications of Stakeholder Satisfaction in a Health Insurance Company","year":2009,"lang":"en","type":"article","venue":"The Accounting Review","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":29,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Stakeholder; Revenue; Business; Quarter (Canadian coin); Stakeholder analysis; Marketing; Patient satisfaction; Stakeholder theory; Customer satisfaction; Actuarial science; Public relations; Finance","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001902592,0.0001356903,0.0004128094,0.00009813323,0.0001533211,0.00007279582,0.0003232022,0.00002915269,0.000063446],"category_scores_gemma":[0.00008538991,0.0001073224,0.0000721302,0.0009209285,0.00002926479,0.00059692,0.00004998483,0.0001929662,0.00008207743],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003894517,"about_ca_system_score_gemma":0.00002942457,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005567126,"about_ca_topic_score_gemma":0.002019404,"domain_scores_codex":[0.9986086,0.00005515292,0.0007042792,0.0001975906,0.0001939655,0.0002404465],"domain_scores_gemma":[0.9985324,0.00005919212,0.0007829317,0.0004989473,0.0001185866,0.000007973896],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.00003293005,0.000227633,0.3820559,0.02586323,0.0000339059,0.000001611845,0.0005253435,0.0001123397,0.0002826936,0.02169272,0.09376189,0.4754098],"study_design_scores_gemma":[0.0001494455,0.000004480848,0.9365106,0.005045273,0.00001616084,0.000002225287,0.00004020199,0.00003587018,9.244852e-7,0.002349908,0.05573374,0.0001112199],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.6827527,0.0316567,0.0001110361,0.2806609,0.0001829749,0.001710765,0.00002680694,0.0001240235,0.002774174],"genre_scores_gemma":[0.9019948,0.005856033,0.00005639308,0.09181391,0.000191856,0.00001972576,0.00001546833,0.00001250036,0.00003933067],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.5544546,"threshold_uncertainty_score":0.8415867,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.05718515700054456,"score_gpt":0.3054667699005088,"score_spread":0.2482816128999642,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}