{"id":"W3123600961","doi":"10.1509/jmkg.71.1.067","title":"A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics","year":2007,"lang":"en","type":"article","venue":"Journal of Marketing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":275,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer satisfaction; Business; Marketing; Loyalty business model; Loyalty; Customer delight; Customer retention; Situational ethics; Customer equity; Psychology; Service quality; Social psychology; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01217945,0.0001722912,0.000711297,0.0006652947,0.0001515686,0.0000654391,0.0001616294,0.00008014956,0.0001080497],"category_scores_gemma":[0.002010627,0.000122507,0.0002525767,0.001079345,0.0001021111,0.0005075926,0.0001181701,0.0003184491,0.000001160117],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002616853,"about_ca_system_score_gemma":0.00002113485,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004580259,"about_ca_topic_score_gemma":0.0001921845,"domain_scores_codex":[0.9976184,0.0001843385,0.001306812,0.0001390487,0.0005431582,0.0002082951],"domain_scores_gemma":[0.9944731,0.001656869,0.003108641,0.0001589421,0.0005781004,0.00002434394],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0004940634,0.0000283389,0.9718874,0.001493905,0.0006437305,0.000005602563,0.0004271518,0.0003982821,0.006922688,0.0001115869,0.00005797841,0.01752925],"study_design_scores_gemma":[0.0004507371,0.00003081237,0.982621,0.0005693313,0.001557746,0.00000823612,0.0008230389,0.01314445,0.0005495316,0.00001261712,0.0001108742,0.0001216574],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9983339,0.0001521688,0.000216869,0.0001243813,0.000117556,0.0001021243,0.000005275571,0.000006311434,0.0009414205],"genre_scores_gemma":[0.9992595,0.00001708749,0.0002704348,0.00009572494,0.0003287603,8.160821e-7,0.000004529343,0.00001500487,0.000008087935],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01740759,"threshold_uncertainty_score":0.4995691,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01988364962783605,"score_gpt":0.2662781977308533,"score_spread":0.2463945481030173,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}