{"id":"W3124164194","doi":"","title":"Managing Customer Relationships in the Social Media Era: Introducing the Social CRM House","year":2013,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"Berger (Canada)","funders":"","keywords":"Social media; Business; Customer relationship management; Marketing; Economic shortage; Control (management); Customer engagement; Computer science; Management; World Wide Web; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004795167,0.0004983458,0.0002800155,0.001156661,0.003354137,0.008552749,0.001694053,0.00393143,0.00456697],"category_scores_gemma":[0.004001477,0.000513611,0.0006711633,0.0009426806,0.009964401,0.01525267,0.008352425,0.004127387,0.001221866],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001663528,"about_ca_system_score_gemma":0.002860434,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001625353,"about_ca_topic_score_gemma":0.00357994,"domain_scores_codex":[0.9966738,0.002200134,0.00007778523,0.0002115358,0.0005059745,0.0003306501],"domain_scores_gemma":[0.995755,0.002284521,0.0003319135,0.0004196408,0.0004586718,0.0007503685],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00003738708,0.0002489335,0.001828496,0.0001636358,0.00002006973,0.00139017,0.02111544,0.001678833,0.002420709,0.8254552,0.03800658,0.1076346],"study_design_scores_gemma":[0.00003610292,0.0003550288,0.001853566,0.0004052155,0.00003164432,0.001389217,0.01907021,0.0143965,0.002415006,0.1709311,0.7890222,0.00009427682],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.06672615,0.006019941,0.4035674,0.1687714,0.006062112,0.0006273059,0.00007858877,0.00110086,0.3470462],"genre_scores_gemma":[0.6133254,0.008138726,0.2871643,0.01938128,0.005938841,0.000779737,0.00005905997,0.0005039687,0.06470864],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.008552749,"threshold_uncertainty_score":0.02535957,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01914146114474325,"score_gpt":0.2758704122750258,"score_spread":0.2567289511302826,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}