{"id":"W3125992442","doi":"","title":"Call Center Labor Cross-Training: It's a Small World after All","year":2013,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Advanced Queuing Theory Analysis","field":"Business, Management and Accounting","cited_by":4,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of Alberta","funders":"","keywords":"Flexibility (engineering); Computer science; Queueing theory; Service (business); Metric (unit); Server; Focus (optics); Distributed computing; Path (computing); Computer network; Operations research; Mathematical optimization; Operations management; Engineering; Mathematics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.001298319,0.0003047712,0.0003007774,0.0004378173,0.0002080847,0.0007659683,0.000519515,0.00007584246,0.001398912],"category_scores_gemma":[0.0001443691,0.0002633887,0.0002527225,0.0005584857,0.00009017892,0.001757152,0.0001476592,0.001579526,0.001429037],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000385717,"about_ca_system_score_gemma":0.0002173911,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001943493,"about_ca_topic_score_gemma":0.00504028,"domain_scores_codex":[0.9961069,0.0000344095,0.000465428,0.0003504854,0.0002806762,0.002762121],"domain_scores_gemma":[0.9989508,0.00004868124,0.0003500631,0.0003011062,0.0003050946,0.00004418739],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00110957,0.0008804144,0.2083238,0.0001812489,0.003093769,0.0002107361,0.001313327,0.002218736,0.00140551,0.6756231,0.008816846,0.09682295],"study_design_scores_gemma":[0.001732592,0.00004103954,0.005316612,0.00008857832,0.000239394,0.0001116287,0.001078221,0.001599154,0.00001686288,0.6345563,0.3544216,0.0007979719],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9702021,0.0008358675,0.006023339,0.009202053,0.0005055511,0.000305175,0.00000258554,0.0002028471,0.0127205],"genre_scores_gemma":[0.9714227,0.0001051017,0.000202645,0.00835038,0.00200596,0.00003635287,0.00001106212,0.00007024156,0.01779561],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3456048,"threshold_uncertainty_score":0.9999818,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01308373527650902,"score_gpt":0.2454608082546106,"score_spread":0.2323770729781016,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}