{"id":"W3137584949","doi":"10.5539/ijef.v13n4p57","title":"Analysis of Determining Service Recovery Factors at Super Indo Grocery Store in Semarang","year":2021,"lang":"en","type":"article","venue":"International Journal of Economics and Finance","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Complaint; Service recovery; Service (business); Business; Grocery store; Sample (material); Test (biology); Advertising; Marketing; Operations management; Service quality; Engineering","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007425036,0.0002905567,0.0002793664,0.001632284,0.001012412,0.000805238,0.0004609002,0.0003721859,0.003472345],"category_scores_gemma":[0.002232054,0.0001315695,0.0004478272,0.001871208,0.000536931,0.0004771122,0.0006342663,0.0007209837,0.0003918056],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0009324192,"about_ca_system_score_gemma":0.001565198,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01898295,"about_ca_topic_score_gemma":0.0240213,"domain_scores_codex":[0.9993179,0.0001105553,0.00003987449,0.00006154399,0.0002391014,0.000231003],"domain_scores_gemma":[0.9978892,0.0006904793,0.0005838815,0.00005650642,0.0004529742,0.0003269547],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00008560893,0.0002674072,0.9771136,0.00006410841,0.00003647218,0.0007729139,0.003459284,0.0002053787,0.0006609116,0.0002032033,0.0004396283,0.01669163],"study_design_scores_gemma":[0.000001130218,0.000111961,0.9878876,0.00001634877,0.00001544268,0.0001385568,0.01076231,0.0003776234,0.0001824692,0.00002883197,0.0004709481,0.000006803771],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9992743,0.00003631917,0.00004030704,0.00006163998,0.000002042658,0.000007336642,0.00004282102,0.000002323049,0.0005329199],"genre_scores_gemma":[0.9992957,0.00005747842,0.00009157833,0.00001758418,0.00000388469,0.000005421655,0.000109705,0.000001255715,0.0004173503],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01898295,"threshold_uncertainty_score":0.03774488,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02506316751298437,"score_gpt":0.2373170320992417,"score_spread":0.2122538645862573,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}