{"id":"W3138855476","doi":"10.5539/ibr.v14n4p58","title":"Determining the Effect of Banking Service Quality on Customer Loyalty Using Customer Satisfaction as a Mediating Variable: An Applied Study on the Jordanian Commercial Banking Sector","year":2021,"lang":"en","type":"article","venue":"International Business Research","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":14,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Customer satisfaction; Loyalty business model; Service quality; Marketing; Customer retention; Customer delight; Customer advocacy; Sample (material); Customer equity; Retail banking; Service (business)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002987268,0.0004203247,0.0004437549,0.0008442309,0.0008385346,0.001178593,0.0004891066,0.0005409028,0.00289179],"category_scores_gemma":[0.004740822,0.0002378141,0.0008131725,0.001073651,0.0008473715,0.0008207579,0.0009076548,0.0008705835,0.0003561832],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001053394,"about_ca_system_score_gemma":0.002201262,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009577574,"about_ca_topic_score_gemma":0.008301952,"domain_scores_codex":[0.9979717,0.001243784,0.00007642589,0.0001612571,0.0002729647,0.0002739925],"domain_scores_gemma":[0.9946786,0.003265915,0.000550266,0.0001773023,0.0009296181,0.0003982119],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0008212819,0.003072712,0.9417415,0.0002050448,0.0002469018,0.0005058612,0.00846507,0.001233904,0.002389692,0.001556374,0.0003099522,0.0394518],"study_design_scores_gemma":[0.00007407952,0.004663377,0.9637067,0.0001299088,0.0003827902,0.0002877958,0.01719791,0.008657666,0.003337046,0.0004523239,0.001074478,0.0000359269],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9992521,0.00003532135,0.0001177278,0.0000229026,0.000001455865,0.00001593089,0.00001193883,7.462299e-7,0.0005417963],"genre_scores_gemma":[0.9993266,0.00007516826,0.0002481108,0.00002088554,0.000003852649,0.00002154844,0.00002694945,9.265353e-7,0.0002759765],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.009577574,"threshold_uncertainty_score":0.01904362,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1124953358991585,"score_gpt":0.3923201291747875,"score_spread":0.279824793275629,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}