{"id":"W3158984313","doi":"10.1504/ijima.2021.10037440","title":"Customer Satisfaction and Loyalty with Corporate Multi-Brand Web Sites in an Era of Social Media and Misinformation.","year":2021,"lang":"en","type":"article","venue":"International Journal of Internet Marketing and Advertising","topic":"Digital Marketing and Social Media","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Advertising; Brand loyalty; Social media; Business; Brand awareness; Brand management; Brand extension; Brand equity; Loyalty business model; Misinformation; Marketing; Political science; Service quality; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001392451,0.00008885528,0.0001980533,0.000125882,0.0000816554,0.0002233271,0.00007051626,0.00006415079,0.00002509734],"category_scores_gemma":[0.00154992,0.00008067647,0.00002817817,0.0001039079,0.0002355769,0.0007057937,0.00004024466,0.0002067642,2.392817e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00005394496,"about_ca_system_score_gemma":0.0001302172,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001484675,"about_ca_topic_score_gemma":0.002725773,"domain_scores_codex":[0.9986883,0.0002907116,0.0004034923,0.0001098623,0.0003851812,0.0001224116],"domain_scores_gemma":[0.9983037,0.000599449,0.0004758712,0.00002448181,0.0005038217,0.00009264859],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0007346005,0.00006033143,0.7888984,0.00005378032,0.00008479658,0.00008052904,0.0338081,0.000009456485,0.001330028,0.0004778977,0.00008043084,0.1743816],"study_design_scores_gemma":[0.001781674,0.00004711057,0.9816044,0.001055767,0.0000238561,0.00009662258,0.01346806,0.0009081414,0.0001806093,0.0002136372,0.0004538833,0.0001662583],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.997406,0.0002894401,0.00004778687,0.0005813938,0.0002447526,0.00003264806,0.000006409688,0.000007135582,0.001384417],"genre_scores_gemma":[0.9983286,0.0003815428,0.0009920667,0.00005587613,0.000161224,4.640613e-7,0.000003611898,0.000006987327,0.00006957699],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1927059,"threshold_uncertainty_score":0.3289891,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01901217634759226,"score_gpt":0.2815937262465205,"score_spread":0.2625815498989282,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}