{"id":"W3160042592","doi":"10.1051/itmconf/20213802002","title":"A Service Science Perspective on Resilience of Service Organisations","year":2021,"lang":"en","type":"article","venue":"ITM Web of Conferences","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":3,"is_retracted":false,"has_abstract":true,"ca_institutions":"Université du Québec à Trois-Rivières","funders":"","keywords":"Resilience (materials science); Service (business); Bureaucracy; Service design; Corporate governance; Perspective (graphical); Business; Order (exchange); Service delivery framework; Service system; Process management; Knowledge management; Politics; Public relations; Marketing; Computer science; Political science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003339349,0.00009823738,0.000157573,0.0002648226,0.0001361206,0.0001023695,0.0004091444,0.00003356992,0.0005796504],"category_scores_gemma":[0.0003066366,0.00009096969,0.00002053486,0.003897809,0.0001122295,0.0008194183,0.0001239251,0.00007434802,0.00007396259],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002159034,"about_ca_system_score_gemma":0.001338701,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003695464,"about_ca_topic_score_gemma":0.002457634,"domain_scores_codex":[0.9988763,0.000008929715,0.0002457944,0.0002884813,0.0004348746,0.000145567],"domain_scores_gemma":[0.9945071,0.00005800651,0.0002684982,0.0003012597,0.004857647,0.000007528898],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"bench_or_experimental","study_design_scores_codex":[0.00002513772,0.0001129337,0.008687713,0.0002028872,0.00001350507,0.00000116133,0.0006789048,0.00006884085,0.0968053,0.8923181,0.0001686886,0.000916824],"study_design_scores_gemma":[0.001266045,0.0001042367,0.2981344,0.0008166974,0.0001592168,0.000005747836,0.09622531,0.007252295,0.4154405,0.15732,0.02247055,0.0008049958],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8433067,0.00004419857,0.00002277086,0.0328509,0.0002074004,0.00009738754,0.000003722967,0.00003066515,0.1234362],"genre_scores_gemma":[0.9912599,0.000006625376,0.0001408098,0.008349693,0.0001781809,0.000003830026,0.000009649233,0.000005441884,0.00004588825],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7349981,"threshold_uncertainty_score":0.6346765,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03474525629695031,"score_gpt":0.2780079906375744,"score_spread":0.2432627343406241,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}