{"id":"W3160760656","doi":"10.5539/jms.v11n1p203","title":"BlockChain (BC) Upending Customer Experience: Promoting a New Customer Relationship Management (CRM) Structure Using Blockchain Technology (BCT)","year":2021,"lang":"en","type":"article","venue":"Journal of Management and Sustainability","topic":"Blockchain Technology Applications and Security","field":"Computer Science","cited_by":12,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Customer relationship management; Analytic hierarchy process; Knowledge management; Process management; Business; Extant taxon; Service (business); Ranking (information retrieval); Blockchain; Computer science; Marketing; Engineering; Operations research; Artificial intelligence","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.001081484,0.0002979725,0.0004348911,0.000937805,0.0005606373,0.0001846634,0.0009637337,0.0002823235,0.00003393733],"category_scores_gemma":[0.0001877086,0.0002825632,0.0001360367,0.002254215,0.0002219772,0.0002198514,0.001166114,0.0007385298,0.000002008962],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004166608,"about_ca_system_score_gemma":0.000201001,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00001433805,"about_ca_topic_score_gemma":0.00001029666,"domain_scores_codex":[0.9972627,0.0001708546,0.0008532177,0.0006592339,0.0004880445,0.0005659885],"domain_scores_gemma":[0.9977835,0.00008876214,0.0005142,0.0009136932,0.0005184006,0.0001814254],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00002966537,0.000332897,0.07402847,0.0005602093,0.0002605702,0.0008113699,0.003793901,0.001467542,0.0001083089,0.8328175,0.0002897505,0.08549981],"study_design_scores_gemma":[0.003669979,0.000221304,0.02254408,0.0003320878,0.0004388386,0.001403915,0.03803327,0.05766232,0.0031594,0.8386658,0.03246674,0.00140229],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8577733,0.0008137751,0.1340032,0.005482966,0.0002244059,0.0006706417,0.000001159581,0.0001459292,0.0008846069],"genre_scores_gemma":[0.9502941,0.00004674815,0.0489312,0.00009712597,0.00006610362,0.00001750453,7.236062e-7,0.00001512888,0.0005313454],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.09252079,"threshold_uncertainty_score":0.9999626,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01294783123897631,"score_gpt":0.2715045294575081,"score_spread":0.2585566982185318,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}