{"id":"W316176393","doi":"","title":"Leave, Stay or Progress? The Intention Profiles of Call Centre Agents","year":2012,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"HEC Montréal","funders":"","keywords":"Job satisfaction; Turnover; Job attitude; Psychology; Perspective (graphical); Turnover intention; Order (exchange); Job design; Social psychology; Job performance; Business; Management; Computer science; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001324503,0.0001859084,0.0002772239,0.0007637565,0.0005485174,0.00225279,0.0002405089,0.0006872202,0.001488331],"category_scores_gemma":[0.006420144,0.000233318,0.0003922162,0.0004138431,0.000515518,0.0006417359,0.0006627397,0.0007751351,0.0004712456],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002977438,"about_ca_system_score_gemma":0.0003513691,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004742557,"about_ca_topic_score_gemma":0.005443685,"domain_scores_codex":[0.9994718,0.0001787166,0.00005239862,0.00005058067,0.0001247445,0.0001216776],"domain_scores_gemma":[0.996034,0.00167124,0.0009620331,0.0002397539,0.0004440412,0.0006490198],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002703492,0.000262431,0.9750381,0.00003153231,0.00005071878,0.0001103834,0.01239049,0.0001362225,0.001053121,0.0001482103,0.0001335965,0.01037482],"study_design_scores_gemma":[0.000008309223,0.0002094807,0.9760282,0.00001877116,0.00002449393,0.00008442244,0.02157285,0.001187699,0.0002244673,0.0002200944,0.0003988266,0.00002234038],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9995165,0.00001971474,0.00008808965,0.000027552,0.000001329517,0.000006362379,0.00001760033,0.000001611381,0.0003212306],"genre_scores_gemma":[0.9995431,0.00002093362,0.0001034377,0.00002056733,0.000001316956,0.000008969655,0.00005106392,0.000001482446,0.0002491541],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.004742557,"threshold_uncertainty_score":0.009429932,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01508908078104893,"score_gpt":0.2495245499723228,"score_spread":0.2344354691912739,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}