{"id":"W3161962956","doi":"10.5430/rwe.v12n3p42","title":"Prioritization of Customer Service Quality Dimensions in Indian Cooperative Banks: RIDIT & Grey Relational Approach","year":2021,"lang":"en","type":"article","venue":"Research in World Economy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service quality; Ranking (information retrieval); Business; Service (business); Marketing; Population; Quality (philosophy); Prioritization; Operations management; Computer science; Process management; Economics; Sociology; Artificial intelligence","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002012991,0.0004447646,0.0004291755,0.006042439,0.001107606,0.003484113,0.000758652,0.000582782,0.003620309],"category_scores_gemma":[0.006738291,0.0002069619,0.0007716597,0.005536761,0.001121978,0.001962404,0.001412011,0.001028746,0.0002868377],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004120777,"about_ca_system_score_gemma":0.001739452,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01371097,"about_ca_topic_score_gemma":0.01192246,"domain_scores_codex":[0.9974039,0.001034573,0.0001448476,0.0002450667,0.0009362644,0.0002353406],"domain_scores_gemma":[0.9963784,0.002016035,0.0004807258,0.000101035,0.0008315407,0.0001922904],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0005047267,0.0007841231,0.3587992,0.001422733,0.0006154814,0.002298305,0.03239376,0.05759494,0.007546273,0.1735399,0.00710123,0.3573993],"study_design_scores_gemma":[0.00004710386,0.0005360913,0.2898443,0.0005615602,0.0003727173,0.001025432,0.07562525,0.53569,0.003482913,0.07906449,0.01357726,0.0001727832],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8975534,0.0008965356,0.06334622,0.002081468,0.0000407226,0.0003908298,0.0003996578,0.00009346099,0.03519765],"genre_scores_gemma":[0.9911081,0.0001465855,0.0078058,0.00003781962,0.00000693515,0.00005389161,0.00007922151,0.000005344691,0.0007562282],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01371097,"threshold_uncertainty_score":0.02989852,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1547473310618655,"score_gpt":0.3653634194669034,"score_spread":0.210616088405038,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}