{"id":"W3161962956","doi":"10.5430/rwe.v12n3p42","title":"Prioritization of Customer Service Quality Dimensions in Indian Cooperative Banks: RIDIT &amp; Grey Relational Approach","year":2021,"lang":"en","type":"article","venue":"Research in World Economy","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Service quality; Ranking (information retrieval); Business; Service (business); Marketing; Population; Quality (philosophy); Prioritization; Operations management; Computer science; Process management; Economics; Sociology; Artificial intelligence","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.003332205,0.0001382236,0.0003165229,0.001074243,0.0001641922,0.0001561537,0.0002300904,0.00009324417,0.0009422804],"category_scores_gemma":[0.0002613812,0.0001558036,0.00004887385,0.004233133,0.00008607884,0.001349932,0.0003122865,0.000604171,0.0005905237],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000183483,"about_ca_system_score_gemma":0.0002717624,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005378451,"about_ca_topic_score_gemma":0.04381731,"domain_scores_codex":[0.9978379,0.0002911183,0.0006610932,0.0004437281,0.0003423344,0.00042383],"domain_scores_gemma":[0.9982108,0.0003996769,0.0001456088,0.0003664135,0.0008454439,0.00003200104],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001064915,0.0009162854,0.6392138,0.001710473,0.00004743583,0.00002179445,0.001602134,0.00691644,0.0001375873,0.3458409,0.002433935,0.001052684],"study_design_scores_gemma":[0.00278665,0.000006755756,0.685995,0.0005202438,0.00001498264,0.0000032788,0.004720303,0.009372443,0.0001509003,0.01532378,0.2803939,0.0007116944],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.8172988,0.0001809406,0.0000574316,0.006192011,0.000109164,0.0005814187,0.00001564195,0.00003025293,0.1755343],"genre_scores_gemma":[0.9966655,0.00001476397,0.0004164143,0.001093094,0.0002518501,0.00007895592,0.0004380306,0.00001836288,0.001023021],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3305171,"threshold_uncertainty_score":0.999971,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1547473310618655,"score_gpt":0.3653634194669034,"score_spread":0.210616088405038,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}