{"id":"W3164451478","doi":"10.1111/bjir.12610","title":"Customer aggression, employee voice and quit rates: Evidence from the frontline service workforce","year":2021,"lang":"en","type":"article","venue":"British Journal of Industrial Relations","topic":"Employment and Welfare Studies","field":"Health Professions","cited_by":7,"is_retracted":false,"has_abstract":true,"ca_institutions":"University of British Columbia","funders":"","keywords":"Aggression; Workforce; Turnover; Business; Sample (material); Service (business); Control (management); Customer service; Psychology; Work (physics); Demographic economics; Public relations; Social psychology; Marketing; Political science; Management; Economics; Economic growth; Engineering","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001905056,0.0001487987,0.0003401252,0.001166992,0.0009891244,0.001221679,0.0007183703,0.000654695,0.005220247],"category_scores_gemma":[0.009655934,0.0002079358,0.0003254275,0.001147545,0.001032012,0.0003088447,0.0008635704,0.000839218,0.0003421158],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001156399,"about_ca_system_score_gemma":0.001774206,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.1940824,"about_ca_topic_score_gemma":0.2607018,"domain_scores_codex":[0.9984211,0.0004212667,0.00007781377,0.0001463708,0.000626715,0.0003067467],"domain_scores_gemma":[0.987253,0.004932251,0.004172302,0.0004707924,0.001702699,0.001468883],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00008981372,0.00007262302,0.9947648,0.00003967783,0.00005809608,0.00004744166,0.001231679,0.00001565523,0.0001012315,0.00003655516,0.0001426006,0.003399743],"study_design_scores_gemma":[0.000002152801,0.0000245407,0.9986618,0.00001960502,0.0000123962,0.00002561883,0.001096216,0.00002398187,0.00001212542,0.000007497208,0.0001123157,0.000001834133],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9985263,0.0003916928,0.00002805481,0.00009150582,0.000004370551,0.000003328887,0.00006559181,0.000001002688,0.0008880321],"genre_scores_gemma":[0.9993912,0.0002257674,0.00002018838,0.00004214117,0.000009039252,0.000003214361,0.00006870725,0.000001623966,0.0002381195],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1940824,"threshold_uncertainty_score":0.3859055,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1533417969714259,"score_gpt":0.4026950876163659,"score_spread":0.24935329064494,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}