{"id":"W3166509581","doi":"10.33564/ijeast.2021.v05i10.010","title":"A SERVQUAL ASSESSMENT OF INTERNET SERVICE QUALITY IN BHUTAN","year":2021,"lang":"en","type":"article","venue":"International Journal of Engineering Applied Sciences and Technology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Ontario Ministry of Labour","funders":"","keywords":"SERVQUAL; The Internet; Dimension (graph theory); Sample (material); Reliability (semiconductor); Quality (philosophy); Service quality; Service (business); Test (biology); Sample size determination; Survey sampling; Significant difference; Psychology; Statistics; Computer science; Marketing; Business; Mathematics; World Wide Web; Sociology; Demography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0007226694,0.00007322813,0.0001899332,0.000557531,0.00001603979,0.00006931616,0.0003922923,0.0000585908,0.00003482758],"category_scores_gemma":[0.00006535548,0.00006737125,0.00002606973,0.000790639,0.00005439427,0.0002381959,0.0001996194,0.0001834219,0.000001388967],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00002465188,"about_ca_system_score_gemma":0.00005148691,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0001310905,"about_ca_topic_score_gemma":0.0001655328,"domain_scores_codex":[0.9990496,0.000004214106,0.0004207525,0.0001230899,0.0002931638,0.0001091714],"domain_scores_gemma":[0.9992753,0.00004756226,0.000268208,0.00006351671,0.0003375182,0.000007918838],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.00002450409,0.0001792317,0.07703328,0.0002077773,0.00008243338,0.0000537609,0.0001382852,0.007063867,0.02898808,0.880383,0.00003326602,0.005812479],"study_design_scores_gemma":[0.00786297,0.0001999488,0.6004377,0.001629847,0.0001219158,0.0005969541,0.01483924,0.2371095,0.01922993,0.07226866,0.04419449,0.001508883],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9910933,0.00008968724,0.002219963,0.004734225,0.0003344258,0.00002729852,0.000001144276,0.00001700174,0.001482904],"genre_scores_gemma":[0.9973385,0.00001122665,0.002156394,0.0003708309,0.000111331,0.000001599856,0.000001315141,0.000003674313,0.000005092806],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.8081143,"threshold_uncertainty_score":0.274732,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02106475927863101,"score_gpt":0.2957087077175095,"score_spread":0.2746439484388785,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}