{"id":"W3166509581","doi":"10.33564/ijeast.2021.v05i10.010","title":"A SERVQUAL ASSESSMENT OF INTERNET SERVICE QUALITY IN BHUTAN","year":2021,"lang":"en","type":"article","venue":"International Journal of Engineering Applied Sciences and Technology","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Ontario Ministry of Labour","funders":"","keywords":"SERVQUAL; The Internet; Dimension (graph theory); Sample (material); Reliability (semiconductor); Quality (philosophy); Service quality; Service (business); Test (biology); Sample size determination; Survey sampling; Significant difference; Psychology; Statistics; Computer science; Marketing; Business; Mathematics; World Wide Web; Sociology; Demography","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001045698,0.0001879742,0.0002458367,0.002120172,0.0004977933,0.0008725455,0.0002058382,0.0002870721,0.003735951],"category_scores_gemma":[0.001957617,0.0001009652,0.0003700684,0.002047295,0.000265865,0.0005681528,0.0005950085,0.0003992976,0.0005096882],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006760242,"about_ca_system_score_gemma":0.000647497,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.005253857,"about_ca_topic_score_gemma":0.007029956,"domain_scores_codex":[0.9991207,0.000144119,0.0001284071,0.00004171306,0.0004525908,0.000112478],"domain_scores_gemma":[0.9985469,0.0001884889,0.0004011954,0.00004611721,0.0005736477,0.0002436847],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002050587,0.0006745311,0.8522065,0.0002683076,0.0000545871,0.0004715704,0.002545857,0.000963063,0.002719488,0.001343057,0.003802459,0.1347454],"study_design_scores_gemma":[0.0000145331,0.0008430635,0.982538,0.0002046145,0.00003238787,0.0007367466,0.004043443,0.00343391,0.001131966,0.0005328358,0.006462509,0.00002596177],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.977405,0.0004432366,0.001284857,0.0003662794,0.00002345188,0.0002928289,0.0006560891,0.00002302797,0.01950517],"genre_scores_gemma":[0.9951051,0.0002436935,0.001257396,0.00007838831,0.000007361987,0.0000694831,0.0006828106,0.000003258908,0.002552412],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.005253857,"threshold_uncertainty_score":0.01249802,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02106475927863101,"score_gpt":0.2957087077175095,"score_spread":0.2746439484388785,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}