{"id":"W3166693588","doi":"10.3917/dm.101.0189","title":"10.3917/dm.101.0189","year":2000,"lang":"en","type":"article","venue":"Time to knit","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Proactivity; Quality (philosophy); Marketing; Scope (computer science); Relationship marketing; Business; Loyalty; Customer satisfaction; Value (mathematics); Function (biology); Competition (biology); Sample (material); Psychology; Knowledge management; Computer science; Marketing management; Social psychology","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.00120371,0.001269129,0.0009199927,0.002359782,0.001683027,0.005162189,0.001265032,0.002388882,0.9135185],"category_scores_gemma":[0.002691056,0.000501256,0.0006744103,0.002571048,0.001057424,0.00331315,0.003523579,0.001846959,0.8920233],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001989457,"about_ca_system_score_gemma":0.001879361,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001883008,"about_ca_topic_score_gemma":0.001967502,"domain_scores_codex":[0.9988662,0.0001910744,0.0001177473,0.0003354634,0.0003132044,0.0001763519],"domain_scores_gemma":[0.9978144,0.0002804758,0.0001662086,0.0003432668,0.0006528687,0.000742687],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0002155651,0.0003321955,0.002984664,0.0005796825,0.00001559023,0.0003398888,0.0001798727,0.0001224953,0.001211555,0.008475882,0.3568031,0.6287395],"study_design_scores_gemma":[0.00003080667,0.00003540673,0.002081246,0.0003617239,0.00001009922,0.0007323149,0.0001810141,0.0001673142,0.0003241526,0.00174564,0.9943132,0.00001696766],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"other","genre_scores_codex":[0.002640861,0.003055934,0.001307304,0.004012528,0.002971062,0.0001663885,0.002165015,0.0008690864,0.9828117],"genre_scores_gemma":[0.01049981,0.002045596,0.001043015,0.001699847,0.0006971074,0.0001463929,0.001217916,0.000322816,0.9823276],"genre_candidate":"other","genre_consensus":"other","teacher_disagreement_score":0.08648145,"threshold_uncertainty_score":0.1233552,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01230994385596388,"score_gpt":0.1958353584444774,"score_spread":0.1835254145885135,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}