{"id":"W3169041499","doi":"10.2139/ssrn.3261842","title":"The Role of Conscientiousness on Commitment to Service Quality and Service Recovery Performance","year":2017,"lang":"en","type":"article","venue":"SSRN Electronic Journal","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":false,"ca_institutions":"Assumption University","funders":"","keywords":"Conscientiousness; Service quality; Service (business); Business; Organizational commitment; Psychology; Social psychology; Marketing; Personality; Big Five personality traits","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00326831,0.0004381404,0.0003925536,0.001207436,0.0009328004,0.001851566,0.0009416335,0.001148306,0.006664646],"category_scores_gemma":[0.02004557,0.0003941356,0.0008506132,0.0007409196,0.001877638,0.001015108,0.001526554,0.00238972,0.0005975275],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006921439,"about_ca_system_score_gemma":0.001736605,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00888468,"about_ca_topic_score_gemma":0.01196804,"domain_scores_codex":[0.9981365,0.0009301418,0.0001055632,0.000168551,0.0002830712,0.0003761069],"domain_scores_gemma":[0.9438553,0.03355297,0.008094148,0.003128519,0.001986569,0.009382439],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001278556,0.001172607,0.9821684,0.00003297131,0.000270073,0.0003165514,0.002300833,0.0004578787,0.0008557882,0.0007806004,0.0002386483,0.01012719],"study_design_scores_gemma":[0.0000216483,0.0001269228,0.9979831,0.00001542157,0.00003599481,0.00005430914,0.0007926584,0.0004224797,0.00006740337,0.0003729617,0.00009657997,0.00001044481],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9971281,0.0001369821,0.00006218611,0.0002755378,0.00001200567,0.000005083347,0.0000336109,0.000003621054,0.002342919],"genre_scores_gemma":[0.9993917,0.00002976869,0.00003775333,0.00003883543,0.00001158682,0.000003273027,0.00003571704,0.000004057,0.0004473293],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.00888468,"threshold_uncertainty_score":0.02229542,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01540572940501162,"score_gpt":0.2616000824532364,"score_spread":0.2461943530482248,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}