{"id":"W3169082202","doi":"10.1111/poms.13486","title":"Designing a Sustainable Two‐Tier Service System with Customer's Asymmetric Preference for Servers","year":2021,"lang":"en","type":"article","venue":"Production and Operations Management","topic":"Advanced Queuing Theory Analysis","field":"Business, Management and Accounting","cited_by":16,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"Natural Sciences and Engineering Research Council of Canada; National Natural Science Foundation of China","keywords":"Service level objective; Service provider; Computer science; Service (business); Service design; Service system; Service guarantee; Quality of service; Differentiated service; Service quality; Customer Service Assurance; Workload; Bounded rationality; Stylized fact; Preference; Business; Computer network; Microeconomics; Marketing; Economics","routes":{"ca_aff":true,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.00123306,0.000920589,0.001188669,0.0005199015,0.001860915,0.002225297,0.001721517,0.001919225,0.002873068],"category_scores_gemma":[0.002141353,0.0007095998,0.0009053957,0.000878224,0.00110534,0.002480431,0.002555621,0.001091444,0.0004729806],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.002753657,"about_ca_system_score_gemma":0.003063523,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009081007,"about_ca_topic_score_gemma":0.007018814,"domain_scores_codex":[0.998351,0.000484383,0.00006050091,0.0003063472,0.0002285808,0.000569169],"domain_scores_gemma":[0.9989051,0.000332928,0.000153284,0.00009311386,0.0002300789,0.0002855467],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"simulation_or_modeling","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.0002680679,0.0002642406,0.003735001,0.0001473044,0.0001006097,0.0008667082,0.00032153,0.907734,0.01684375,0.05408001,0.001644301,0.0139945],"study_design_scores_gemma":[0.00002761084,0.00008627882,0.0003762247,0.000005789909,0.00002368449,0.00009208899,0.0002075509,0.9894956,0.0006300088,0.008332017,0.000701302,0.00002195667],"study_design_candidate":"simulation_or_modeling","study_design_consensus":"simulation_or_modeling","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.3651036,0.0002655948,0.6215373,0.00145871,0.00007892307,0.000350607,0.0001861361,0.0003923803,0.01062684],"genre_scores_gemma":[0.9795349,0.0001063012,0.01826388,0.00008988596,0.00001621773,0.00009024421,0.00003856759,0.00001841423,0.001841458],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.009081007,"threshold_uncertainty_score":0.0199793,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.0180888732026224,"score_gpt":0.2269524808132246,"score_spread":0.2088636076106022,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}