{"id":"W3169240088","doi":"10.7202/1077354ar","title":"La tolérance du client face à l’échec d’une innovation de service : vers l’ouverture de la boîte noire du processus de récupération","year":2021,"lang":"fr","type":"article","venue":"Management international","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Humanities; Psychology; Political science; Philosophy","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01618108,0.0003599284,0.0008193124,0.001519439,0.00629981,0.01676573,0.001951584,0.00368203,0.01405634],"category_scores_gemma":[0.07526065,0.0004420796,0.0006587225,0.001700325,0.008982614,0.008834953,0.007017532,0.005392053,0.001959851],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.007376279,"about_ca_system_score_gemma":0.01151407,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.01199307,"about_ca_topic_score_gemma":0.008998564,"domain_scores_codex":[0.9804943,0.008838736,0.0006767422,0.001483051,0.006276856,0.002230228],"domain_scores_gemma":[0.9310356,0.04120252,0.007328607,0.004426391,0.01068311,0.005323673],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.0003967439,0.0005241517,0.08659552,0.0005197811,0.00007453802,0.001459246,0.6675062,0.0003531636,0.002583522,0.09421036,0.003988983,0.1417878],"study_design_scores_gemma":[0.0000554623,0.0005805937,0.07273647,0.001006251,0.0001104546,0.00220339,0.7841852,0.002280113,0.004782048,0.05494038,0.07691491,0.0002046345],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9253525,0.001351895,0.01028165,0.01447142,0.0001645926,0.000181635,0.00008260189,0.00007633607,0.04803735],"genre_scores_gemma":[0.9870949,0.0006200722,0.00176986,0.0008372632,0.00004982375,0.000135316,0.00002977832,0.00003866602,0.009424419],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01676573,"threshold_uncertainty_score":0.08557475,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.009168027121349778,"score_gpt":0.2355588201917479,"score_spread":0.2263907930703981,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}