{"id":"W3169240088","doi":"10.7202/1077354ar","title":"La tolérance du client face à l’échec d’une innovation de service : vers l’ouverture de la boîte noire du processus de récupération","year":2021,"lang":"fr","type":"article","venue":"Management international","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Humanities; Psychology; Political science; Philosophy","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.001520118,0.0003376617,0.0002027283,0.0004396564,0.0003049633,0.001030161,0.0005551015,0.000263442,0.0005910877],"category_scores_gemma":[0.0002903948,0.0004191292,0.00007631891,0.002851811,0.0000616634,0.001910424,0.0003830849,0.0003917991,0.0002295424],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0005773944,"about_ca_system_score_gemma":0.0001765051,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0007797375,"about_ca_topic_score_gemma":0.0003073331,"domain_scores_codex":[0.9976652,0.00009705537,0.0005711431,0.0005767467,0.0006197777,0.0004700429],"domain_scores_gemma":[0.9976184,0.00009850562,0.0004640631,0.0003042519,0.001490713,0.00002410156],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000289129,0.001173616,0.06108492,0.004307996,0.0007791649,0.000666783,0.003309008,0.01757315,0.00170997,0.690767,0.1108471,0.1074921],"study_design_scores_gemma":[0.00146092,0.0000111068,0.04724619,0.0005710862,0.0002084185,0.0000614596,0.004043141,0.05299187,0.00070562,0.0138582,0.8784077,0.0004343152],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.4128879,0.0008607563,0.03637066,0.3367896,0.003790962,0.0006317695,0.00003750797,0.0002580586,0.2083728],"genre_scores_gemma":[0.9237279,0.0007003237,0.002787257,0.05687951,0.003452154,0.0001287127,0.001499958,0.00007441266,0.01074972],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.7675606,"threshold_uncertainty_score":0.9998261,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.009168027121349778,"score_gpt":0.2355588201917479,"score_spread":0.2263907930703981,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}