{"id":"W3183584039","doi":"","title":"Chatbot for Support Service: An Artificial Intelligence Enabled Indigenous Artefact","year":2021,"lang":"en","type":"article","venue":"Journal of the Association for Information Systems","topic":"AI in Service Interactions","field":"Computer Science","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"McMaster University","funders":"","keywords":"Chatbot; Computer science; Indigenous; Service (business); Artificial intelligence; Business","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.002017023,0.0001127889,0.0002450495,0.0001580968,0.0003748786,0.0008629329,0.0008757765,0.0001259468,0.000005359634],"category_scores_gemma":[0.0004849381,0.0000895317,0.0002215608,0.0005242981,0.000004344775,0.004938024,0.00007371253,0.0001773663,0.00004440916],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006338182,"about_ca_system_score_gemma":0.0005736657,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0000221588,"about_ca_topic_score_gemma":0.00005276954,"domain_scores_codex":[0.9976532,0.0001202045,0.001260262,0.0000901141,0.0006322859,0.0002439744],"domain_scores_gemma":[0.9923511,0.0003813788,0.002773548,0.0003506441,0.004061512,0.00008180059],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0004310313,0.001260813,0.00532831,0.001620844,0.002122434,0.000007689116,0.2555057,0.1773206,0.007047968,0.4331174,0.03448634,0.0817509],"study_design_scores_gemma":[0.00131414,0.0008278944,0.002764929,0.0002981515,0.0002222808,0.0006679937,0.02569209,0.266677,0.03164812,0.01918636,0.6499354,0.0007657209],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.0288657,0.00002989639,0.950446,0.007031266,0.01115332,0.00116877,0.0001104222,0.00007210625,0.001122564],"genre_scores_gemma":[0.9906793,0.000008280872,0.006088285,0.001735522,0.0007192458,0.00007860079,0.00004633383,0.00001320543,0.0006311897],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.9618136,"threshold_uncertainty_score":0.8321282,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03220140067909192,"score_gpt":0.2935941620170434,"score_spread":0.2613927613379515,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}