{"id":"W3185042732","doi":"10.24198/sosiohumaniora.v23i2.31595","title":"EMOTIONAL INTELLIGENCE AND SERVICE QUALITY OF FACILITATORS’ INDONESIA HUMAN RESOURCES DEVELOPMENT AGENCY (HRDA)","year":2021,"lang":"en","type":"article","venue":"Sosiohumaniora","topic":"Employee Performance and Management","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"WiLAN (Canada)","funders":"","keywords":"Emotional intelligence; SERVQUAL; Nonprobability sampling; Service quality; Service provider; Service (business); Agency (philosophy); Quality (philosophy); Public sector; Psychology; Medical education; Knowledge management; Business; Marketing; Sociology; Computer science; Social psychology; Medicine; Population; Political science; Social science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0009212473,0.000113785,0.0001897748,0.00007273254,0.0007164304,0.00005562868,0.0002249109,0.00006814111,0.0004448389],"category_scores_gemma":[0.00004585531,0.0001189028,0.00004089564,0.000325161,0.0001928891,0.0002081361,0.0001949909,0.00009861859,0.00003518969],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00006172888,"about_ca_system_score_gemma":0.0001543501,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009155705,"about_ca_topic_score_gemma":0.004714752,"domain_scores_codex":[0.9983443,0.0001832462,0.0004073486,0.0002794793,0.0005377537,0.0002478586],"domain_scores_gemma":[0.9992777,0.00005432294,0.0001264438,0.0001948781,0.0002540425,0.00009260368],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"observational","study_design_scores_codex":[0.00002842327,0.0004456997,0.3182302,0.0008997685,0.0001297764,0.00001599718,0.3368439,0.00003477474,0.00502712,0.3027682,0.0007637654,0.03481237],"study_design_scores_gemma":[0.0001935571,0.00003858953,0.9205487,0.0001197343,0.00001448049,5.287486e-7,0.0239968,0.000003636795,0.002545527,0.007270531,0.0449598,0.0003080938],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9901154,0.0002939246,0.0002563512,0.000586001,0.0001038483,0.0001378527,0.000004224963,0.0000457442,0.008456656],"genre_scores_gemma":[0.9977659,0.0001374774,0.000671819,0.0003085584,0.00006924014,0.00001449285,0.00001024117,0.00000712721,0.001015142],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.6023186,"threshold_uncertainty_score":0.5510276,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.08751119220186479,"score_gpt":0.3557937621147595,"score_spread":0.2682825699128947,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}