{"id":"W3195692508","doi":"10.1109/vl/hcc51201.2021.9576440","title":"ChatrEx: Designing Explainable Chatbot Interfaces for Enhancing Usefulness, Transparency, and Trust","year":2021,"lang":"en","type":"article","venue":"","topic":"AI in Service Interactions","field":"Computer Science","cited_by":42,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Chatbot; Transparency (behavior); Computer science; Human–computer interaction; World Wide Web; Computer security","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004313527,0.001204094,0.000331872,0.0007085939,0.0005241535,0.001868439,0.001603629,0.001431857,0.004209617],"category_scores_gemma":[0.02390479,0.0006139831,0.000521793,0.0002703139,0.0007558538,0.002561468,0.002595717,0.001079367,0.0005068098],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006225306,"about_ca_system_score_gemma":0.0009271159,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0009638729,"about_ca_topic_score_gemma":0.002016596,"domain_scores_codex":[0.9982157,0.001009981,0.0001491651,0.0002006613,0.0002628816,0.0001616723],"domain_scores_gemma":[0.9828522,0.01277513,0.001159331,0.001055411,0.001535395,0.0006224597],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"simulation_or_modeling","study_design_scores_codex":[0.002520261,0.001753217,0.03132853,0.006844498,0.0003603518,0.00338194,0.09594137,0.02554939,0.2080971,0.03440787,0.01690016,0.5729154],"study_design_scores_gemma":[0.00165135,0.006436094,0.06943197,0.002969486,0.001455479,0.004277995,0.02401333,0.5043308,0.1519199,0.03934582,0.1932716,0.0008961622],"study_design_candidate":"simulation_or_modeling","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.2868875,0.0003573175,0.6953568,0.0007384544,0.00007765657,0.001598098,0.0001888565,0.008721789,0.006073598],"genre_scores_gemma":[0.5882748,0.0002313272,0.4041727,0.0002362795,0.00003254734,0.001371808,0.0003707742,0.000479211,0.004830617],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.004313527,"threshold_uncertainty_score":0.02281237,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03046355779686391,"score_gpt":0.2637579022425851,"score_spread":0.2332943444457211,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}