{"id":"W3195692508","doi":"10.1109/vl/hcc51201.2021.9576440","title":"ChatrEx: Designing Explainable Chatbot Interfaces for Enhancing Usefulness, Transparency, and Trust","year":2021,"lang":"en","type":"article","venue":"","topic":"AI in Service Interactions","field":"Computer Science","cited_by":42,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Chatbot; Transparency (behavior); Computer science; Human–computer interaction; World Wide Web; Computer security","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0001573396,0.0001424239,0.0001718835,0.00006744737,0.0002878461,0.0003314007,0.0003800712,0.00005585618,0.0001313209],"category_scores_gemma":[0.00004139162,0.0001389883,0.00003967881,0.0002492718,0.00001811689,0.001222028,0.0001460587,0.0001020026,0.00001309925],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00003720817,"about_ca_system_score_gemma":0.0000699985,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00008772889,"about_ca_topic_score_gemma":0.001154243,"domain_scores_codex":[0.998817,0.00003726826,0.0002484183,0.0004678852,0.0001251195,0.0003042772],"domain_scores_gemma":[0.9990661,0.0002850665,0.00006259314,0.0003618182,0.0001450394,0.00007937067],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"bench_or_experimental","study_design_gemma":"bench_or_experimental","study_design_scores_codex":[0.0001134835,0.001169465,0.002714273,0.001691494,0.0005199356,0.0002720358,0.1173822,0.003481535,0.3645259,0.2707019,0.01053319,0.2268945],"study_design_scores_gemma":[0.0006069827,0.0001485607,0.0002548949,0.0001223414,0.00002135165,0.0001160849,0.008863214,0.06941583,0.9089115,0.004342962,0.006800084,0.0003962127],"study_design_candidate":"bench_or_experimental","study_design_consensus":"bench_or_experimental","genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.07607358,0.0002182154,0.9189875,0.001520273,0.0004492755,0.000150484,0.000001555958,0.0001703037,0.002428796],"genre_scores_gemma":[0.8818401,0.00002682874,0.1158041,0.0003807285,0.00005950652,0.0001049309,0.000002517825,0.00001274517,0.001768583],"genre_candidate":"methods","genre_consensus":null,"teacher_disagreement_score":0.8057665,"threshold_uncertainty_score":0.5667779,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03046355779686391,"score_gpt":0.2637579022425851,"score_spread":0.2332943444457211,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}