{"id":"W3196990742","doi":"10.5539/ijms.v13n3p21","title":"Customer Experience Project: A Framework to Create and Deliver Value to Customers","year":2021,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Göteborgs Universitet","keywords":"Business; Marketing; Customer advocacy; Customer retention; Customer to customer; Loyalty business model; Customer satisfaction; Customer delight; Customer intelligence; Customer engagement; Relationship marketing; Competitive advantage; Service quality; Service (business); Marketing management; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01259848,0.001023851,0.000442408,0.003695517,0.003432058,0.01303719,0.003733731,0.003652266,0.01433901],"category_scores_gemma":[0.008206277,0.0005072288,0.0008822498,0.002913944,0.007829816,0.01033722,0.01347111,0.003612876,0.004397661],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004252759,"about_ca_system_score_gemma":0.009928812,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.004011455,"about_ca_topic_score_gemma":0.004274887,"domain_scores_codex":[0.9886369,0.008009451,0.0004430927,0.0005566318,0.001583328,0.0007705171],"domain_scores_gemma":[0.994217,0.002067614,0.0003890375,0.0007812562,0.0008576293,0.001687471],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00005631058,0.0002117569,0.00125046,0.0004110116,0.00001641816,0.0005857282,0.01399331,0.001261816,0.0005566609,0.8513007,0.02919531,0.1011604],"study_design_scores_gemma":[0.00005076433,0.0002927083,0.001830862,0.001482909,0.00002685647,0.001127053,0.02528601,0.004966254,0.0007740124,0.1931735,0.77091,0.00007917334],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.01741506,0.002920804,0.4130437,0.02523056,0.0009301263,0.003745132,0.001067814,0.001741368,0.5339054],"genre_scores_gemma":[0.2628511,0.004153266,0.6142429,0.003681229,0.0003114069,0.0057787,0.001682783,0.0007013464,0.1065975],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01433901,"threshold_uncertainty_score":0.06662798,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04083063258441569,"score_gpt":0.3513553999021604,"score_spread":0.3105247673177447,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}