{"id":"W3196990742","doi":"10.5539/ijms.v13n3p21","title":"Customer Experience Project: A Framework to Create and Deliver Value to Customers","year":2021,"lang":"en","type":"article","venue":"International Journal of Marketing Studies","topic":"Consumer Retail Behavior Studies","field":"Business, Management and Accounting","cited_by":9,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Göteborgs Universitet","keywords":"Business; Marketing; Customer advocacy; Customer retention; Customer to customer; Loyalty business model; Customer satisfaction; Customer delight; Customer intelligence; Customer engagement; Relationship marketing; Competitive advantage; Service quality; Service (business); Marketing management; Computer science","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.000989784,0.000170602,0.000299572,0.0004278313,0.0001529628,0.0002396141,0.0002861664,0.00002954971,0.00005040318],"category_scores_gemma":[0.006194293,0.0001477928,0.00009100475,0.0003912784,0.00007120604,0.0003946835,0.0008263414,0.0001665599,0.00004550884],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00008917049,"about_ca_system_score_gemma":0.00002916479,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00006616161,"about_ca_topic_score_gemma":0.00004795504,"domain_scores_codex":[0.9984832,0.00004732779,0.0004237382,0.0002320358,0.0006084034,0.0002053344],"domain_scores_gemma":[0.9971155,0.0004522016,0.0002631242,0.00009889815,0.002046694,0.00002358956],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.00101416,0.0001435357,0.8430091,0.000122684,0.001424591,0.0009542379,0.007318532,0.00006145997,0.001395473,0.00158141,0.01070542,0.1322694],"study_design_scores_gemma":[0.0009004366,0.00003471689,0.633485,0.002321084,0.0003592226,0.0002019352,0.03215285,0.00004569835,0.0002127912,0.0001768373,0.3294622,0.0006471885],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9883315,0.001783578,0.00009643854,0.005354379,0.001505509,0.0001162124,0.00000227314,0.00002222977,0.002787867],"genre_scores_gemma":[0.9931139,0.0004608074,0.003680222,0.001742246,0.0005694877,0.0000200261,4.672503e-7,0.00001932542,0.0003935071],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.3187568,"threshold_uncertainty_score":0.7415595,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04083063258441569,"score_gpt":0.3513553999021604,"score_spread":0.3105247673177447,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}