{"id":"W3199104091","doi":"10.5267/j.msl.2021.8.004","title":"Consumer perceptions on satisfaction and word of mouth in smallholder horticultural stores in an emerging economy","year":2021,"lang":"en","type":"article","venue":"Management Science Letters","topic":"Innovation and Socioeconomic Development","field":"Business, Management and Accounting","cited_by":11,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Word of mouth; Structural equation modeling; Product (mathematics); Customer satisfaction; Marketing; Perception; Service quality; Expectancy theory; Business; Quality (philosophy); Psychology; Advertising; Service (business); Social psychology; Mathematics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0008793646,0.0001031235,0.0002034113,0.0004862415,0.000460344,0.001003842,0.0001235039,0.0002560592,0.00270312],"category_scores_gemma":[0.00243796,0.0001037586,0.0002301181,0.0005955589,0.0005620932,0.0006790885,0.0004934077,0.0003710574,0.0001576063],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0006319634,"about_ca_system_score_gemma":0.0003843369,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006173402,"about_ca_topic_score_gemma":0.008969697,"domain_scores_codex":[0.9996001,0.0001416897,0.00003420993,0.00003369639,0.0001129246,0.00007731326],"domain_scores_gemma":[0.9974245,0.001033962,0.0008251651,0.00005448531,0.0003488838,0.0003130161],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002193661,0.0003106436,0.9866452,0.00002218418,0.0000215158,0.0001688154,0.006689144,0.00008421059,0.0008110226,0.000134097,0.0001166003,0.004777396],"study_design_scores_gemma":[0.000005791745,0.0003539529,0.9784569,0.000007941649,0.00001296866,0.00006515037,0.02017333,0.0005326112,0.0001803279,0.00005189324,0.0001511615,0.000008066872],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9997912,0.000005542428,0.00001509585,0.00001237809,3.234749e-7,0.00000154588,0.000008164099,3.078156e-7,0.0001653841],"genre_scores_gemma":[0.9998147,0.00001143792,0.0000238238,0.00001079628,6.169566e-7,0.000001792593,0.00001835773,3.057628e-7,0.0001181952],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.006173402,"threshold_uncertainty_score":0.01227492,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01968955632988564,"score_gpt":0.245978226113723,"score_spread":0.2262886697838374,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}