{"id":"W3199205423","doi":"10.1108/josm-10-2020-0378","title":"Intention to use analytical artificial intelligence (AI) in services – the effect of technology readiness and awareness","year":2021,"lang":"en","type":"article","venue":"Journal of service management","topic":"Technology Adoption and User Behaviour","field":"Decision Sciences","cited_by":400,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"York University","keywords":"Marketing; Financial services; Originality; FinTech; Investment (military); Service (business); Business; Value (mathematics); Feeling; Knowledge management; Finance; Psychology; Computer science; Creativity","routes":{"ca_aff":false,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.07955770673037213,"score_gpt":0.3955054839773109,"score_spread":0.3159477772469388,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}