{"id":"W3205795457","doi":"10.4018/jgim.20211101.oa53","title":"Conversational Agents in Organisations","year":2021,"lang":"en","type":"article","venue":"Journal of Global Information Management","topic":"AI in Service Interactions","field":"Computer Science","cited_by":8,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"Queen's University; Victoria University; Victoria University of Wellington","keywords":"Knowledge management; Typology; Computer science; Value (mathematics); Process management; Business; Sociology","routes":{"ca_aff":false,"ca_fund":true,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005109507,0.0004512005,0.0004190339,0.001864241,0.005969082,0.01255697,0.001082743,0.003726873,0.00585562],"category_scores_gemma":[0.009413167,0.0004265387,0.0003750814,0.001867259,0.01461682,0.01129004,0.00661769,0.002476485,0.001081874],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004332312,"about_ca_system_score_gemma":0.004151809,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.006064686,"about_ca_topic_score_gemma":0.003390262,"domain_scores_codex":[0.9909809,0.007009646,0.0002993856,0.0005320288,0.0007373623,0.0004406486],"domain_scores_gemma":[0.9904684,0.006541631,0.0008887128,0.000686269,0.000597559,0.0008173144],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.00001587384,0.00001764406,0.0006897328,0.0001514709,0.000009825576,0.0002913954,0.03499439,0.0008536438,0.0003198378,0.9400598,0.002743904,0.01985257],"study_design_scores_gemma":[0.00001657812,0.00003779522,0.0008329456,0.0004385964,0.00001570566,0.0005202099,0.02548556,0.003646699,0.0003456805,0.624405,0.3442192,0.00003591549],"study_design_candidate":"not_applicable","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.07984886,0.04060033,0.155868,0.0444657,0.001056482,0.0003459958,0.0001599219,0.0005951337,0.6770596],"genre_scores_gemma":[0.9424877,0.007046614,0.02575716,0.001589367,0.0003596986,0.0003470031,0.00007087114,0.00008024222,0.02226141],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01255697,"threshold_uncertainty_score":0.03143334,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01832443060825814,"score_gpt":0.2864360388205314,"score_spread":0.2681116082122733,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}