{"id":"W3209254487","doi":"10.1007/978-3-030-88900-5_23","title":"Does Media Richness Influence the User Experience of Chatbots: A Pilot Study","year":2021,"lang":"en","type":"book-chapter","venue":"Lecture notes in information systems and organisation","topic":"AI in Service Interactions","field":"Computer Science","cited_by":4,"is_retracted":false,"has_abstract":false,"ca_institutions":"HEC Montréal","funders":"","keywords":"Species richness; Psychology; Ecology; Biology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0003394343,0.0002555574,0.000328364,0.0002404248,0.0001444149,0.0004085834,0.0005724489,0.0001494335,0.00003507438],"category_scores_gemma":[0.0002228261,0.0001504708,0.00002835757,0.0002092536,0.00006621111,0.001996631,0.0002514521,0.0003388098,0.0000206165],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0001187339,"about_ca_system_score_gemma":0.000111197,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0004837894,"about_ca_topic_score_gemma":0.0004766975,"domain_scores_codex":[0.9980959,0.00006876885,0.000882316,0.0002460203,0.0005656324,0.0001413292],"domain_scores_gemma":[0.997534,0.0005657303,0.0007478506,0.0006755819,0.0004386253,0.00003818641],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"observational","study_design_scores_codex":[0.00006859029,0.0002354688,0.01613594,0.001246257,0.0002255374,0.00001712772,0.693112,0.0163612,0.0008412116,0.2539091,0.00006370129,0.01778392],"study_design_scores_gemma":[0.01379487,0.008226277,0.3037471,0.01961093,0.0008866201,0.001463257,0.1561964,0.1178558,0.02138257,0.09036371,0.2519909,0.01448162],"study_design_candidate":"qualitative","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.1558641,0.000845921,0.8223191,0.00155916,0.006748464,0.004395405,0.00007076193,0.0003341137,0.007862939],"genre_scores_gemma":[0.9987536,0.00004941283,0.0004972072,0.0002795635,0.00009510202,0.00006828096,0.00002105844,0.00001284036,0.0002229521],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.8428895,"threshold_uncertainty_score":0.613602,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01429080016679561,"score_gpt":0.2394239270131371,"score_spread":0.2251331268463415,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}