{"id":"W3211234590","doi":"","title":"Practice Management: Why Good Customer Service is Not Enough","year":2006,"lang":"en","type":"article","venue":"Canadian Journal of Optometry","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Process management; Marketing; Operations management; Computer science; Engineering","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.02946499,0.0004375135,0.0007732376,0.002035801,0.009641307,0.01448819,0.002265632,0.01369895,0.01129419],"category_scores_gemma":[0.1250751,0.0005195584,0.0004651013,0.002368792,0.02803209,0.01285865,0.005259622,0.01274025,0.002658913],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.01464348,"about_ca_system_score_gemma":0.03553468,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.03183261,"about_ca_topic_score_gemma":0.03481205,"domain_scores_codex":[0.9526615,0.02075459,0.001504781,0.002733594,0.01763457,0.004711102],"domain_scores_gemma":[0.8282542,0.07854795,0.01407391,0.005249332,0.04571818,0.02815654],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001163623,0.0003769019,0.01808899,0.001024005,0.0001577014,0.0007590451,0.04687102,0.0002630483,0.0005224603,0.1183543,0.6103065,0.2031596],"study_design_scores_gemma":[0.0002089907,0.000258653,0.02474884,0.003112929,0.0001083683,0.001863194,0.09317642,0.001018887,0.00065679,0.3578098,0.5167883,0.000248798],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"commentary","genre_gemma":"other","genre_scores_codex":[0.01167634,0.00565463,0.001683603,0.9549651,0.001676587,0.00003266655,0.0000205744,0.00006150048,0.0242291],"genre_scores_gemma":[0.6566769,0.006779189,0.004717657,0.3153085,0.004195993,0.0001923399,0.00004766508,0.0001904802,0.01189109],"genre_candidate":"other","genre_consensus":null,"teacher_disagreement_score":0.03183261,"threshold_uncertainty_score":0.1558276,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01377044668461397,"score_gpt":0.2542648556040432,"score_spread":0.2404944089194292,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}