{"id":"W3211234590","doi":"","title":"Practice Management: Why Good Customer Service is Not Enough","year":2006,"lang":"en","type":"article","venue":"Canadian Journal of Optometry","topic":"Service and Product Innovation","field":"Business, Management and Accounting","cited_by":0,"is_retracted":false,"has_abstract":false,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Process management; Marketing; Operations management; Computer science; Engineering","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["insufficient_payload"],"consensus_categories":["insufficient_payload"],"category_scores_codex":[0.0006915336,0.0001757955,0.0001986906,0.001659484,0.0002188168,0.0004792001,0.000444841,0.00008609734,0.0009593487],"category_scores_gemma":[0.00006721546,0.0001767869,0.00007437956,0.00335063,0.00002195259,0.002800382,0.00003490036,0.0002671902,0.0009184041],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00009992888,"about_ca_system_score_gemma":0.000112428,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0122371,"about_ca_topic_score_gemma":0.001475814,"domain_scores_codex":[0.9985561,0.00001201993,0.0004857338,0.0001849047,0.00038035,0.0003808675],"domain_scores_gemma":[0.9978833,0.00003426016,0.0006026647,0.0002332372,0.001195075,0.00005145366],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"not_applicable","study_design_scores_codex":[0.0001806188,0.0002171859,0.06610115,0.001477506,0.0005300638,0.001004225,0.0003170959,0.0003879207,0.0004516059,0.1285786,0.7856426,0.01511141],"study_design_scores_gemma":[0.0005135005,0.00000657821,0.03029295,0.00007236088,0.000195772,0.0000671601,0.0005315937,0.0000453807,0.000166919,0.0004013663,0.9674797,0.0002267431],"study_design_candidate":"not_applicable","study_design_consensus":"not_applicable","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.3686637,0.00102061,0.0003526192,0.1966127,0.003095899,0.0003320611,0.00001652221,0.00005121609,0.4298547],"genre_scores_gemma":[0.844595,0.000009652906,0.0009709997,0.1506168,0.003053198,0.000001743291,0.00001978447,0.00003331375,0.0006995297],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.4759313,"threshold_uncertainty_score":0.9999539,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01377044668461397,"score_gpt":0.2542648556040432,"score_spread":0.2404944089194292,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}