{"id":"W4200264693","doi":"10.32370/ia_2021_12_26","title":"Contact-centers and Artificial Intelligence","year":2021,"lang":"en","type":"article","venue":"Intellectual Archive","topic":"Technology, Environment, Urban Planning","field":"Arts and Humanities","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Architecture; Artificial intelligence; Computer science; Engineering; Visual arts; Art","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001635237,0.000496798,0.0003766106,0.001139135,0.002714707,0.007501235,0.0005858112,0.003392241,0.01432714],"category_scores_gemma":[0.003604612,0.0002087899,0.0002673033,0.0014024,0.009925293,0.009440222,0.001956331,0.006254659,0.002635789],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.003470023,"about_ca_system_score_gemma":0.001263779,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.003211435,"about_ca_topic_score_gemma":0.003640197,"domain_scores_codex":[0.9986014,0.0008436967,0.00003897971,0.0001518911,0.0002182105,0.0001458826],"domain_scores_gemma":[0.9981975,0.001284563,0.0001245307,0.00008995088,0.0001530622,0.000150378],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00001648265,0.00001421753,0.000156277,0.00004635954,0.00000477271,0.00001925819,0.0006543953,0.0002007883,0.00003064006,0.9004371,0.08232049,0.01609927],"study_design_scores_gemma":[0.000007452035,0.00001372538,0.000307027,0.0001415741,0.000003091003,0.00004814542,0.0009135634,0.0003190829,0.00008960484,0.3853826,0.6127637,0.0000104197],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.003705739,0.1493579,0.005344657,0.3254689,0.008318843,0.00001686214,0.00006975653,0.0001812543,0.5075361],"genre_scores_gemma":[0.4484445,0.109277,0.004966579,0.07556721,0.01571642,0.0001111255,0.0001651673,0.0002768865,0.3454752],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01432714,"threshold_uncertainty_score":0.04792905,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04570794092613518,"score_gpt":0.2288910822386115,"score_spread":0.1831831413124763,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}