{"id":"W4210341813","doi":"10.1002/job.2610","title":"A self‐verification perspective on customer mistreatment and customer‐directed organizational citizenship behaviors","year":2022,"lang":"en","type":"article","venue":"Journal of Organizational Behavior","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"ca_institutions":"York University","funders":"","keywords":"Organizational citizenship behavior; Vignette; Psychology; Perspective (graphical); Trait; Social psychology; Customer intelligence; Customer retention; Organizational commitment; Service (business); Marketing; Business; Service quality; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001995832,0.0001991294,0.0001893312,0.0008514848,0.0006853225,0.001800778,0.0003236938,0.0006899306,0.001906644],"category_scores_gemma":[0.005071635,0.0001528636,0.0002889704,0.0003796925,0.003367912,0.001443702,0.001426962,0.001041094,0.00006087733],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.00121219,"about_ca_system_score_gemma":0.001153285,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002531973,"about_ca_topic_score_gemma":0.003032334,"domain_scores_codex":[0.9987056,0.0008107197,0.00005024652,0.00009558075,0.0001750472,0.0001628276],"domain_scores_gemma":[0.9878392,0.007264313,0.002707203,0.0006735969,0.0006373274,0.0008784301],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001977125,0.0008655476,0.8213615,0.0001554208,0.00009059565,0.0008465178,0.03461324,0.001498813,0.002429605,0.09698232,0.0006683039,0.04029039],"study_design_scores_gemma":[0.00002145919,0.0003654771,0.9140399,0.0001804795,0.00007622956,0.0008956961,0.02808281,0.008225447,0.001342709,0.04359072,0.003126794,0.00005238886],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9848381,0.0004680651,0.002367911,0.001924967,0.0000121092,0.00001075797,0.0000143884,0.000007269177,0.01035633],"genre_scores_gemma":[0.999639,0.00005399049,0.0001512759,0.00003980416,0.000004309608,0.000002387369,0.000003050062,7.329734e-7,0.0001054423],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.002531973,"threshold_uncertainty_score":0.01055509,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01108903426011413,"score_gpt":0.2404945787312263,"score_spread":0.2294055444711122,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}