{"id":"W4210341813","doi":"10.1002/job.2610","title":"A self‐verification perspective on customer mistreatment and customer‐directed organizational citizenship behaviors","year":2022,"lang":"en","type":"article","venue":"Journal of Organizational Behavior","topic":"Job Satisfaction and Organizational Behavior","field":"Business, Management and Accounting","cited_by":35,"is_retracted":false,"has_abstract":true,"ca_institutions":"York University","funders":"","keywords":"Organizational citizenship behavior; Vignette; Psychology; Perspective (graphical); Trait; Social psychology; Customer intelligence; Customer retention; Organizational commitment; Service (business); Marketing; Business; Service quality; Computer science","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow","insufficient_payload"],"consensus_categories":[],"category_scores_codex":[0.0002997101,0.0002992178,0.0003104787,0.0007868676,0.0008048292,0.0002129107,0.0002791254,0.00008635475,0.007003216],"category_scores_gemma":[0.0002284158,0.0003018902,0.00009363914,0.001824374,0.00006955184,0.0005016675,0.0001471101,0.0003929777,0.0002361322],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0008908468,"about_ca_system_score_gemma":0.0002760311,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.00002767394,"about_ca_topic_score_gemma":0.000003496114,"domain_scores_codex":[0.99747,0.00005921234,0.0006575024,0.0003584944,0.00121921,0.0002356413],"domain_scores_gemma":[0.9967856,0.00007146524,0.0007199658,0.0001756304,0.002180264,0.0000670696],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001798205,0.001947865,0.8456591,0.00002938828,0.0001544056,0.000144163,0.0006716175,0.0002412515,0.008604139,0.1336135,0.00848942,0.0002653891],"study_design_scores_gemma":[0.002995507,0.0001667017,0.9757218,0.00002156643,0.001043591,0.0006753575,0.002989355,0.0000772851,0.001066073,0.0008937121,0.01367097,0.0006781266],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9938995,0.0001347312,0.00006627578,0.002151281,0.0009835524,0.0005536653,0.00009120852,0.000237766,0.001882076],"genre_scores_gemma":[0.9966783,0.00001858265,0.0008529688,0.001017455,0.0006370053,0.00003442005,0.0002416359,0.00009865379,0.0004210145],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.1327197,"threshold_uncertainty_score":0.9999433,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01108903426011413,"score_gpt":0.2404945787312263,"score_spread":0.2294055444711122,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}