{"id":"W4213305236","doi":"10.3390/jrfm15020075","title":"Role of Service Quality, Price, and Firm Image on Customer Satisfaction in Philippine Accounting Firms","year":2022,"lang":"en","type":"article","venue":"Journal of risk and financial management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":12,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Customer satisfaction; SERVQUAL; Marketing; Service (business); Quality (philosophy)","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001125012,0.0001587518,0.000215135,0.0008014903,0.0005167058,0.001507315,0.0002848108,0.0003163,0.003086935],"category_scores_gemma":[0.005364779,0.0001154853,0.0002807693,0.00128254,0.0005598998,0.0005053022,0.0006330536,0.0006237657,0.0002107188],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.001206167,"about_ca_system_score_gemma":0.0009409102,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.02399919,"about_ca_topic_score_gemma":0.02100195,"domain_scores_codex":[0.9990011,0.0003537435,0.00006933756,0.00006039113,0.0002938969,0.0002215491],"domain_scores_gemma":[0.992572,0.00240263,0.002456596,0.0001472659,0.001288962,0.001132406],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0000668744,0.000126751,0.9905969,0.00001658471,0.00002490028,0.0001688859,0.001284455,0.0001524008,0.0001689147,0.0001335435,0.0001800986,0.007079755],"study_design_scores_gemma":[0.000001490734,0.00007088888,0.9958113,0.000007595238,0.000009871495,0.00005938219,0.003146192,0.0006262606,0.00006463721,0.00003435214,0.0001628888,0.000005235227],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9992104,0.00005572873,0.00002582237,0.00008687616,0.000001064377,0.000001862737,0.00001834184,0.00000170328,0.0005981386],"genre_scores_gemma":[0.9997935,0.0000268104,0.00001898873,0.00001307535,0.000001963713,0.000001082584,0.00002279672,7.552234e-7,0.000121147],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.02399919,"threshold_uncertainty_score":0.047719,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01055064713639828,"score_gpt":0.2376440237522484,"score_spread":0.2270933766158501,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}