{"id":"W4221064720","doi":"10.31580/jmi.v8i4.2097","title":"Effect of emotional labor on customer satisfaction: The study of multiple moderators in hospitality industry of Pakistan","year":2022,"lang":"en","type":"article","venue":"Journal of Management Info","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"Toronto Metropolitan University","funders":"","keywords":"Emotional labor; Hospitality industry; Marketing; Customer satisfaction; Context (archaeology); Business; Psychology; Cronbach's alpha; Customer delight; Service (business); Loyalty business model; Service quality; Social psychology; Political science; Tourism","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.003593297,0.00007654376,0.0002279753,0.0002244657,0.0002338407,0.000008124854,0.0003152354,0.00004830011,0.0003022894],"category_scores_gemma":[0.0001923315,0.00005586302,0.00007916874,0.0006449007,0.0001072225,0.0001457975,0.0001352268,0.0005019254,6.261926e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0002371036,"about_ca_system_score_gemma":0.00008861814,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0006679497,"about_ca_topic_score_gemma":0.0003254937,"domain_scores_codex":[0.9966686,0.001149165,0.0006508428,0.00008001331,0.001340072,0.0001112972],"domain_scores_gemma":[0.9983108,0.0005497482,0.0007766736,0.0001515219,0.0001762396,0.00003501162],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0002963412,0.0009262351,0.9388365,0.00006727756,0.0001854939,0.00001073771,0.007708279,0.01499728,0.00001586697,0.03288092,0.0009895049,0.003085588],"study_design_scores_gemma":[0.001393403,0.00101057,0.9344517,0.00008165073,0.00005362984,4.759877e-7,0.06146127,0.00002283587,0.00006461538,0.0005985787,0.0008024579,0.00005883265],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.992436,0.00001875808,0.000003864684,0.0005640367,0.0005809981,0.0004672938,0.00002268519,0.000003070617,0.005903299],"genre_scores_gemma":[0.9996095,0.00001362728,0.00003703179,0.00004834294,0.00004440005,0.00001386098,7.320714e-7,0.000004768769,0.0002277239],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05375298,"threshold_uncertainty_score":0.3309857,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.01698073222981981,"score_gpt":0.3510101857402378,"score_spread":0.334029453510418,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}