{"id":"W4226199284","doi":"10.1287/mnsc.2022.4416","title":"Omnichannel Services: The False Premise and Operational Remedies","year":2022,"lang":"en","type":"article","venue":"Management Science","topic":"Advanced Queuing Theory Analysis","field":"Business, Management and Accounting","cited_by":43,"is_retracted":false,"has_abstract":true,"ca_institutions":"Western University; University of Toronto","funders":"","keywords":"Omnichannel; Service (business); Revenue; Business; Order (exchange); Service provider; Social Welfare; Premise; Channel (broadcasting); Computer science; Marketing; Telecommunications; Finance","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":{"n_in":0,"stratum":"aff_core","weight":5595.2375,"opus":{"tier":"OUT","genre":"conceptual","about_ca":false,"confidence":"high","reason":"Operations management model of omnichannel service queues."},"gpt":{"tier":"OUT","genre":"conceptual","about_ca":false,"confidence":"high","reason":"It develops operational-management theory for omnichannel services."},"grok":{"tier":"OUT","genre":"empirical","about_ca":false,"confidence":"high","reason":"Operations-management analysis of omnichannel retail services, not research systems."}}}