{"id":"W4226390592","doi":"10.12944/jbsfm.03.01-02.08","title":"An Evaluation of the Relationship Between Human Resource Practices and Service Quality: An Empirical Investigation in the Canadian Hotel Industry","year":2021,"lang":"en","type":"article","venue":"Journal of Business Strategy Finance and Management","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":7,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service quality; Marketing; Quality (philosophy); Service (business); Incentive; Empirical research; Competitive advantage; Service guarantee; Human resources; Hotel industry; Human resource management; Knowledge management; Hierarchy; Service delivery framework; Service design; Tourism; Management; Computer science; Economics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.005556924,0.0002809046,0.000394692,0.003484477,0.006982597,0.002913845,0.001313973,0.0004371762,0.002453578],"category_scores_gemma":[0.01247226,0.000291494,0.0004267221,0.00717247,0.002712265,0.0008432242,0.001841476,0.0008134158,0.0001427669],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.05724822,"about_ca_system_score_gemma":0.07026576,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.9731095,"about_ca_topic_score_gemma":0.9861901,"domain_scores_codex":[0.9961611,0.0007331188,0.0001771606,0.0002677825,0.001657549,0.001003325],"domain_scores_gemma":[0.9874024,0.003806546,0.001263779,0.000224,0.005636794,0.00166653],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001924109,0.000397876,0.7244942,0.001107298,0.00005511722,0.001000301,0.2104439,0.0004380897,0.001413402,0.003139697,0.001796183,0.05552162],"study_design_scores_gemma":[0.000006067077,0.000137801,0.7316273,0.000220851,0.00002639405,0.00009211549,0.2621491,0.0007033149,0.0002399522,0.00009089301,0.004668952,0.00003721717],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9946838,0.0003169487,0.0001840704,0.0002972042,0.000006022567,0.0001278168,0.0001991589,0.000003202074,0.004181834],"genre_scores_gemma":[0.9980021,0.0004143911,0.000419718,0.00008462948,0.000003108898,0.00004466338,0.00009435601,0.000002731896,0.0009342422],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.05724822,"threshold_uncertainty_score":0.4153668,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.2699508710152371,"score_gpt":0.3969299208327389,"score_spread":0.1269790498175018,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}