{"id":"W4240150513","doi":"10.17657/jcr.2016.10.31.1","title":"고객 만족도와 고객 충성도의 관계에서 공간 의존성과 공간 변화성에 대한 연구","year":2016,"lang":"ko","type":"article","venue":"Journal of Channel and Retailing","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":1,"is_retracted":false,"has_abstract":true,"ca_institutions":"Kootenay Association for Science & Technology","funders":"","keywords":"Loyalty business model; Customer satisfaction; Customer retention; Customer delight; Marketing; Customer equity; Business; Customer advocacy; Customer intelligence; Customer profitability; Customer to customer; Loyalty; Econometrics; Service quality; Mathematics; Service (business)","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.001312781,0.0003762819,0.0004930437,0.001741643,0.0008718569,0.003383884,0.0004614059,0.0008800602,0.01203094],"category_scores_gemma":[0.005665428,0.0001988006,0.0004648589,0.005793108,0.001277594,0.002644706,0.0009592194,0.0008489188,0.002935026],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0017301,"about_ca_system_score_gemma":0.001707502,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009856868,"about_ca_topic_score_gemma":0.01116013,"domain_scores_codex":[0.9990865,0.0002415211,0.00004654867,0.0002200202,0.000329932,0.00007545787],"domain_scores_gemma":[0.9942994,0.00252829,0.001249305,0.0002111037,0.001490286,0.0002215413],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"design_other","study_design_gemma":"observational","study_design_scores_codex":[0.0003071568,0.0004361949,0.2261932,0.002119423,0.0002319749,0.0003842837,0.002459337,0.005425672,0.002058725,0.07609868,0.02262473,0.6616608],"study_design_scores_gemma":[0.00002835756,0.0007720123,0.5088411,0.001745711,0.0004915363,0.001440677,0.0121637,0.02474084,0.005828452,0.06593715,0.3777161,0.0002944801],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5935536,0.1378865,0.04972678,0.02324399,0.001270943,0.0001629742,0.002719556,0.0004360707,0.1909996],"genre_scores_gemma":[0.9428929,0.03560292,0.006043233,0.000853776,0.0005607557,0.00004042215,0.0008739434,0.00003911827,0.01309284],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.01203094,"threshold_uncertainty_score":0.04024744,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02654401451783631,"score_gpt":0.2434000447091312,"score_spread":0.2168560301912949,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}