{"id":"W4242298243","doi":"10.22215/etd/2021-14607","title":"Strategies in Forming the Speech Act of Refusals of Non-Native English Speakers and Native English Speakers in Entry-Level Customer Service Positions in Canada","year":2021,"lang":"en","type":"dissertation","venue":"","topic":"Language, Discourse, Communication Strategies","field":"Arts and Humanities","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Carleton University","funders":"","keywords":"Speech act; Service (business); Psychology; Linguistics; Recall; First language; Customer service; Public relations; Business; Political science; Marketing; Cognitive psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":["metaepi_narrow"],"consensus_categories":[],"category_scores_codex":[0.0004566786,0.0003617444,0.0006949661,0.0004460977,0.0001349159,0.0001155649,0.0004884824,0.0001599135,0.0008303431],"category_scores_gemma":[0.000189016,0.0002946139,0.00006770004,0.0004163621,0.0001878634,0.0007556556,0.00009802198,0.0008750197,8.678855e-7],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0004495128,"about_ca_system_score_gemma":0.003039851,"about_ca_topic_candidate":true,"about_ca_topic_consensus":true,"about_ca_topic_score_codex":0.8561943,"about_ca_topic_score_gemma":0.9990038,"domain_scores_codex":[0.997518,0.0003532782,0.001012661,0.0003276174,0.0004432258,0.0003452205],"domain_scores_gemma":[0.9966776,0.0008726376,0.0006481718,0.0004312472,0.001329826,0.00004047602],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"qualitative","study_design_gemma":"qualitative","study_design_scores_codex":[0.00008598271,0.0001073507,0.001619156,0.0005144594,0.0001656631,0.00002354151,0.9322169,0.0001332367,0.000084155,0.06413879,0.0004798337,0.0004309342],"study_design_scores_gemma":[0.0007194784,0.00001793368,0.02467918,0.0009762116,0.0000444939,4.543192e-7,0.9712565,0.0000418809,0.0006586044,0.0004744932,0.0008322133,0.0002985784],"study_design_candidate":"qualitative","study_design_consensus":"qualitative","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.5901742,0.0003137671,4.492406e-7,0.00007968925,0.0002581195,0.0004765661,0.000253503,0.000008336098,0.4084354],"genre_scores_gemma":[0.9956989,0.0003253104,0.00009323585,0.00009419758,0.0001030091,0.00006614277,0.0009685812,0.00003512974,0.002615505],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.4058199,"threshold_uncertainty_score":0.9999506,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02544460852182448,"score_gpt":0.2805131201471101,"score_spread":0.2550685116252857,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}