{"id":"W4248585856","doi":"10.31227/osf.io/nbymc","title":"Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider","year":2017,"lang":"en","type":"preprint","venue":"","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":18,"is_retracted":false,"has_abstract":true,"ca_institutions":"Simon Fraser University","funders":"","keywords":"Business; Loyalty business model; Service quality; Customer retention; Customer satisfaction; Customer delight; Marketing; Customer advocacy; Loyalty; Structural equation modeling; Customer equity; Advertising; Service (business); Mathematics; Statistics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.0006705585,0.0001645001,0.0002013391,0.000428124,0.0003644695,0.0009851974,0.0001868012,0.0003393733,0.003008654],"category_scores_gemma":[0.004329228,0.0001117014,0.0003581697,0.0004779932,0.0004198844,0.0003709481,0.0004491876,0.0006387353,0.0002179266],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.000613836,"about_ca_system_score_gemma":0.000637412,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.007675504,"about_ca_topic_score_gemma":0.0094432,"domain_scores_codex":[0.9992045,0.0002538032,0.00004564649,0.00007064544,0.0002617292,0.0001638578],"domain_scores_gemma":[0.9955303,0.001785289,0.00118509,0.0001203777,0.0006764586,0.0007024471],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.0001642698,0.0003040772,0.9908077,0.00002079207,0.00006939932,0.0001230151,0.0007454647,0.0001591241,0.0006905489,0.0002254744,0.0001291132,0.006561078],"study_design_scores_gemma":[0.000004847494,0.0001909383,0.9968003,0.000006464129,0.00003560636,0.00007205803,0.001789001,0.0006887701,0.0001946808,0.000069634,0.000141706,0.000005938373],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.999278,0.00003153777,0.00004302593,0.00004320282,0.000001767608,0.000002724228,0.00001439305,9.421481e-7,0.0005844522],"genre_scores_gemma":[0.9997427,0.00002077239,0.00003971111,0.00001233189,0.000002223462,0.000001816641,0.00002497086,6.515475e-7,0.0001548476],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.007675504,"threshold_uncertainty_score":0.01526165,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.03365126142612394,"score_gpt":0.3116143139028689,"score_spread":0.277963052476745,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}