{"id":"W4249858146","doi":"10.1177/001088040004100532","title":"Managing for Excellence","year":2000,"lang":"en","type":"article","venue":"Cornell Hotel and Restaurant Administration Quarterly","topic":"Customer Service Quality and Loyalty","field":"Business, Management and Accounting","cited_by":25,"is_retracted":false,"has_abstract":true,"ca_institutions":"McGill University","funders":"","keywords":"Marketing; Business; Excellence; Best practice; Profitability index; Loyalty; Profit (economics); Value (mathematics); Customer service; Loyalty business model; Customer satisfaction; Service (business); Function (biology); Service quality; Management; Economics","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01143089,0.0009054887,0.0008448747,0.002202027,0.006788665,0.02133244,0.001938757,0.004061019,0.05205651],"category_scores_gemma":[0.02560336,0.0002545636,0.0006697975,0.002586912,0.004039706,0.009356377,0.01185885,0.005247828,0.02817829],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.005617801,"about_ca_system_score_gemma":0.02041083,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.001538553,"about_ca_topic_score_gemma":0.002620752,"domain_scores_codex":[0.9803619,0.005084406,0.001166067,0.002194724,0.008506787,0.002685986],"domain_scores_gemma":[0.982348,0.001374331,0.001363999,0.002118487,0.005739451,0.007055721],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"not_applicable","study_design_gemma":"observational","study_design_scores_codex":[0.00002070028,0.0000525926,0.001059985,0.0002883271,0.00003511792,0.0001651506,0.003136464,0.0001792971,0.0003244479,0.2275661,0.6048918,0.1622801],"study_design_scores_gemma":[0.0000061382,0.00002781006,0.0005533903,0.0002009446,0.000006797583,0.0001525855,0.0009355966,0.00007359413,0.00009942936,0.03117046,0.9667643,0.000008994399],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.004176385,0.01133711,0.009632949,0.168755,0.01000912,0.0002728285,0.0001947855,0.0006255943,0.7949963],"genre_scores_gemma":[0.2068681,0.01941598,0.0272581,0.06891016,0.008957572,0.0005787882,0.0007849546,0.0008433019,0.666383],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.05205651,"threshold_uncertainty_score":0.1741464,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.02544039039631469,"score_gpt":0.2425990990653109,"score_spread":0.2171587086689962,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}