{"id":"W4251277656","doi":"10.22215/timreview1081","title":"Improving Internal Communication Management in SMEs: Two Case Studies in Service Design","year":2017,"lang":"en","type":"article","venue":"Technology Innovation Management Review","topic":"Knowledge Management and Sharing","field":"Social Sciences","cited_by":2,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"European Social Fund","keywords":"Service (business); Product (mathematics); Business; Process (computing); Process management; Knowledge management; Product innovation; Transformation (genetics); Service innovation; Internal communications; Computer science; Marketing","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":true,"about_ca":false,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"codex-gemma-dda1882f352a","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004510975,0.0001759295,0.0003327937,0.001295745,0.0006679471,0.0001246034,0.00130948,0.00007346286,0.00004176626],"category_scores_gemma":[0.0003000975,0.0001857266,0.00002594413,0.00242836,0.0002531132,0.0005530664,0.001311941,0.0002671629,0.00007110589],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.0003417885,"about_ca_system_score_gemma":0.00001277614,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.0005737009,"about_ca_topic_score_gemma":0.004869841,"domain_scores_codex":[0.9981719,0.0001921755,0.000711169,0.0003657352,0.0002130083,0.0003459711],"domain_scores_gemma":[0.9981898,0.00004067395,0.0005293034,0.00102014,0.0002057302,0.00001437432],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"not_applicable","study_design_scores_codex":[0.000004796265,0.00006082026,0.003645456,0.002122942,0.00008991203,0.0006356846,0.0006413357,0.000007706994,0.000002546558,0.5459711,0.0008096133,0.4460081],"study_design_scores_gemma":[0.01243182,0.0001842429,0.008880456,0.07160798,0.001223949,0.0001398851,0.1175345,0.004896964,0.0001268933,0.320077,0.4590941,0.003802186],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":null,"genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.1160584,0.1117539,0.0229899,0.0914082,0.00166658,0.01977946,0.00000256288,0.001733501,0.6346075],"genre_scores_gemma":[0.8637992,0.1132435,0.01641242,0.001679172,0.00004075091,0.00106543,0.000008838147,0.00002607658,0.003724641],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.7477407,"threshold_uncertainty_score":0.7573711,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.1741710984972452,"score_gpt":0.4517106826344564,"score_spread":0.2775395841372111,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}