{"id":"W4253038780","doi":"10.3917/rsg.229.0021","title":"Proposition de mesure de la performance des normes de comportement organisationnelles à l'atteinte d'un service à la clientèle authentique","year":2008,"lang":"fr","type":"article","venue":"˜La œRevue des sciences de gestion/˜La œRevue des sciences de gestion, Direction et gestion","topic":"Emotional Labor in Professions","field":"Social Sciences","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"Center for Interuniversity Research and Analysis on Organizations","funders":"","keywords":"Humanities; Political science; Philosophy; Psychology","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01531467,0.0009139995,0.0007588555,0.0021724,0.001361894,0.009456448,0.001757324,0.002156758,0.007443795],"category_scores_gemma":[0.04342756,0.000450963,0.0008814172,0.001898085,0.004441231,0.008349728,0.002753762,0.002411545,0.001758754],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.004722727,"about_ca_system_score_gemma":0.006375431,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.009866128,"about_ca_topic_score_gemma":0.004796191,"domain_scores_codex":[0.9879563,0.004249914,0.0008118212,0.001998516,0.004168042,0.0008154129],"domain_scores_gemma":[0.9487694,0.01911074,0.007072521,0.004750372,0.01870992,0.00158709],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"observational","study_design_scores_codex":[0.0005869823,0.0004671172,0.0627142,0.001240111,0.000310056,0.0004942606,0.02068492,0.02280713,0.01141862,0.6008656,0.00610461,0.2723065],"study_design_scores_gemma":[0.000148451,0.001875249,0.1558402,0.002014813,0.0005092447,0.0009802206,0.03748913,0.2027159,0.0305054,0.4642423,0.1030775,0.0006014571],"study_design_candidate":"observational","study_design_consensus":null,"genre_codex":"methods","genre_gemma":"empirical","genre_scores_codex":[0.3023281,0.002169644,0.508425,0.01148404,0.0005041127,0.0004692206,0.0009844354,0.0009623366,0.1726731],"genre_scores_gemma":[0.9240225,0.0005464258,0.06635012,0.0002582145,0.0000798144,0.0002894569,0.0003108437,0.0000690551,0.008073494],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.01531467,"threshold_uncertainty_score":0.0809927,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.101168661759475,"score_gpt":0.355356355016341,"score_spread":0.254187693256866,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}