{"id":"W4256101684","doi":"10.4018/9781605662640.ch015","title":"Developing Innovative Practice in Service Industries","year":2011,"lang":"en","type":"book-chapter","venue":"IGI Global eBooks","topic":"Competency Development and Evaluation","field":"Psychology","cited_by":0,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Business; Service (business); Marketing","routes":{"ca_aff":true,"ca_fund":false,"ca_venue":false,"about_ca":false,"invisible_to_affiliation_only":false},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.004310652,0.0004479606,0.0003924391,0.001930132,0.002844241,0.009290936,0.0007783507,0.002327053,0.007807537],"category_scores_gemma":[0.004528982,0.0002562453,0.0003195659,0.002263677,0.009949201,0.004836283,0.005410307,0.002330415,0.001708533],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.006421254,"about_ca_system_score_gemma":0.008005936,"about_ca_topic_candidate":false,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.002044014,"about_ca_topic_score_gemma":0.003129961,"domain_scores_codex":[0.9952851,0.002833227,0.000147947,0.0002455328,0.001069727,0.0004185066],"domain_scores_gemma":[0.9960989,0.002694859,0.0001630965,0.0001934759,0.000368692,0.0004809554],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"theoretical_or_conceptual","study_design_gemma":"theoretical_or_conceptual","study_design_scores_codex":[0.00001420579,0.0003289284,0.001618646,0.0007241382,0.000009135441,0.0003530105,0.05889148,0.0004234648,0.0006627585,0.5723068,0.01757981,0.3470876],"study_design_scores_gemma":[0.00003401377,0.0001748754,0.006113598,0.00337162,0.00001015722,0.0008950975,0.05611422,0.0008989481,0.00135838,0.3304563,0.600536,0.00003673835],"study_design_candidate":"theoretical_or_conceptual","study_design_consensus":"theoretical_or_conceptual","genre_codex":"other","genre_gemma":"empirical","genre_scores_codex":[0.06811338,0.02675818,0.01756809,0.01250376,0.0003219927,0.0004618301,0.00002901427,0.0001383531,0.8741055],"genre_scores_gemma":[0.8130537,0.03553168,0.04833241,0.003144328,0.0001911005,0.001172141,0.0001052507,0.0001180194,0.09835131],"genre_candidate":"empirical","genre_consensus":null,"teacher_disagreement_score":0.009290936,"threshold_uncertainty_score":0.04658967,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.09858793305798347,"score_gpt":0.3472574521160616,"score_spread":0.2486695190580781,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}