{"id":"W4281628266","doi":"10.1111/capa.12464","title":"Citizen satisfaction with public service delivery: A test of alternative theories","year":2022,"lang":"en","type":"article","venue":"Canadian Public Administration","topic":"Public Policy and Administration Research","field":"Social Sciences","cited_by":13,"is_retracted":false,"has_abstract":true,"ca_institutions":"","funders":"","keywords":"Government (linguistics); Test (biology); Politics; Service delivery framework; Public opinion; Public administration; Scale (ratio); Public relations; Survey data collection; Public choice; Service (business); Political science; Public economics; Business; Economics; Marketing; Law; Mathematics","routes":{"ca_aff":false,"ca_fund":false,"ca_venue":false,"about_ca":true,"invisible_to_affiliation_only":true},"retraction":null,"screen":null,"direct_labels":[],"prediction":{"model_version":"metacan-v3-hybrid-931329e0061c","candidate_categories":[],"consensus_categories":[],"category_scores_codex":[0.01800601,0.000537819,0.001052632,0.003329049,0.001965555,0.004285735,0.003082958,0.00187523,0.01624685],"category_scores_gemma":[0.0703926,0.0004187791,0.002266265,0.005079114,0.00637126,0.002878586,0.003373565,0.00220081,0.0009655594],"about_ca_system_candidate":false,"about_ca_system_consensus":false,"about_ca_system_score_codex":0.009355523,"about_ca_system_score_gemma":0.007039332,"about_ca_topic_candidate":true,"about_ca_topic_consensus":false,"about_ca_topic_score_codex":0.09499165,"about_ca_topic_score_gemma":0.03975514,"domain_scores_codex":[0.9885234,0.003831581,0.0006310457,0.001341646,0.004279659,0.00139264],"domain_scores_gemma":[0.8001359,0.149819,0.02317427,0.007095294,0.01534061,0.004434869],"domain_codex":null,"domain_gemma":null,"domain_candidate":null,"domain_consensus":null,"study_design_codex":"observational","study_design_gemma":"observational","study_design_scores_codex":[0.001079949,0.001587559,0.9597808,0.0002253935,0.0003643276,0.00007962371,0.004500586,0.0009386223,0.000117498,0.01309451,0.001432337,0.01679873],"study_design_scores_gemma":[0.0002433226,0.0006033423,0.9680186,0.0001491598,0.0002299827,0.00004540811,0.01133506,0.01169767,0.0001985995,0.00594677,0.001495751,0.00003620533],"study_design_candidate":"observational","study_design_consensus":"observational","genre_codex":"empirical","genre_gemma":"empirical","genre_scores_codex":[0.9804695,0.0001575614,0.0006315,0.001030764,0.00002867853,0.0001518178,0.0006010148,0.00001932068,0.01690983],"genre_scores_gemma":[0.9987484,0.00005733354,0.0003244566,0.00009730663,0.00001507904,0.00008029906,0.0003612937,0.000005216374,0.0003104492],"genre_candidate":"empirical","genre_consensus":"empirical","teacher_disagreement_score":0.9050084,"threshold_uncertainty_score":0.1888775,"prediction_status":"machine_predicted_unvalidated"},"machine_scores":{"provisional":true,"baseline":true,"maturity_gate_passed":false,"score_opus":0.04147650956806583,"score_gpt":0.3144340692708898,"score_spread":0.272957559702824,"validation_status":"score_only:v0-immature-baseline","note":"Baseline scores from an immature model (maturity gate not passed). Scores rank; they never assert a category."}}